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What is your Warranty? My TickTalk

What is your Warranty?

We offer two types of warranties for our customers so you can choose which works best for your family! To begin a warranty claim, please fill out our Warranty Form and one of our dedicated Support Team members will be in touch within 1-5 business days.

Lifetime Limited Warranty

Every TickTalk 4 purchased from an authorized retailer (www.myticktalk.com) comes with our Lifetime Limited Warranty to cover basic hardware defects in workmanship to the original owner for the lifetime of your TickTalk smartwatch, except for certain exclusions identified below. If your product covered by this warranty fails due to a hardware or manufacturing defect, we will repair it free of charge, or replace it, at our discretion. 

Our Lifetime Limited Warranty does not apply to normal wear and tear, third party repairs, or any damage caused by misuse, water exposure, heat exposure, improper care, negligence, physical damage, such as broken glass screens or the natural breakdown of materials over extended time and use. Damage not covered under our Lifetime Limited Warranty or Extended Warranty may be repaired or replaced for a reasonable rate.

1-Year Extended Warranty

By adding our 1-year Extended Warranty to your TickTalk purchase, you’ll get complete coverage on your TickTalk 4 to protect from any water damage, broken screens and bands. With Extended coverage, you'll get up to two (2) incidents of accidental damage protection during a 1-year period. 

*Extended Warranty only available for US customers. All Extended Warranty purchases must be added within fifteen (15) days of original TickTalk smartwatch purchase from an authorized retailer (www.myticktalk.com and Amazon) and cannot be applied to third party purchases. 

Out of Warranty Policy

If you are out of your purchase warranty period you are still eligible to get a replacement for a damaged TickTalk 3 and/or TickTalk 4 with a replacement fee of $100.00 USD. We will honor this price for any damaged TickTalk 3 and/or TickTalk 4.  Please note, the TickTalk 3 cannot be replaced for a TickTalk 4 for the $100.00 USD replacement fee. The trade-in program is available for customers who wish to upgrade a damaged TickTalk 3 for the newest generation.