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What is your Warranty?

What is your Warranty?

We offer two types of warranties for our customers so you can choose which works best for your family! To begin a warranty claim, please fill out our Warranty Form and one of our dedicated Support Team members will be in touch within 1-5 business days.

Limited Warranty

Every TickTalk 4 purchased from an authorized retailer (www.myticktalk.com or Amazon) comes with our free 1-Year Limited Warranty. Our Limited Warranty covers basic hardware defects in workmanship for 1-year from purchase. Our Limited Warranty does not apply to any normal wear and tear, third party repairs, or any damage caused by misuse, water exposure, heat exposure, or physical damage like broken glass screens or bands. 

1-Year Extended Warranty

By adding our 1-year Extended Warranty to your TickTalk purchase, you’ll get complete coverage on your TickTalk 4 to protect from any water damage, broken screens and bands. With Extended coverage, you'll get up to two (2) incidents of accidental damage protection during a 1-year period. 

*Extended Warranty only available for US customers. All Extended Warranty purchases must be added within fifteen (15) days of original TickTalk smartwatch purchase from an authorized retailer (www.myticktalk.com and Amazon) and cannot be applied to third party purchases. 

Out of Warranty Policy

If you are out of your purchase warranty period of 1 year you are still eligible to get a replacement for a damaged TickTalk 3 and/or TickTalk 4 with a replacement fee of $100.00 USD. We will honor this price for any damaged TickTalk 3 and/or TickTalk 4.  Please note, the TickTalk 3 cannot be replaced for a TickTalk 4 for the $100.00 USD replacement fee. The trade-in program is available for customers who would prefer to upgrade a damaged TickTalk 3 for the newest generation.