Is My SpeedTalk SIM Card Defective?

We have been getting some customer service calls recently about the SpeedTalk SIM card that is included with any purchase of a TickTalk 2 smart watch. We felt it was necessary to try to explain one of the biggest issues our customers seem to be running into. The question we are constantly asked, “Is my SpeedTalk SIM card defective?”

Setting up the SpeedTalk account typically takes only a few minutes of your time. Placing the SIM card into the TickTalk 2 is relatively simple as well. Here’s a video tutorial explaining the setup process:

DEMO VIDEO

Once you have completed the setup process you may be able to call the TickTalk 2, but the APP will still show that the smart watch is OFFLINE. Very frustrating, we know!

We found that some SIM cards take longer than others for the GPRS and data settings to sync and update with your device. Some SIM cards work immediately whereas others can take anywhere from a few hours to 72 hours. Do not be alarmed if this happens to you.

Ways to check if the SIM card does work are the following:

  • Call the TickTalk 2 phone number from your cell or landline to see if the call will go through. If the watch rings and you are able to receive calls then you will just have to wait for the data to sync with your watch.
  • Take out the SIM card from the TickTalk 2 and replace your cell phone’s SIM card with the Speedtalk SIM card. Make sure you are not connected to WiFi and then check to see if your phone is showing that it does in fact have data. If it does not have data than you will just have to wait for the data to sync with your watch.

When it is showing in your APP that it is ONLINE then you are good to go! Make sure that you resave everything in the APP so that all your settings sync to your TickTalk 2.