How To Solve Common Firewall Issues

Your child will not receive any unwanted phone calls when the Firewall is turned on. Once enabled, the watch will only receive calls and messages from preset contacts who have been approved by the Parent/Admin.

How Do I Enable The Firewall?

To enable the Firewall go to Settings in the TickTalk App and enable the feature. You'll see the switch toggled to green if it is enabled. 

I Enabled The Firewall, But My TickTalk Is Receiving Calls From Random/Unwanted Numbers

If the Firewall setting was not enabled properly, it may have run into issues when transmitting from the TickTalk App to the watch. This can occur when the watch is turned off or if you are in an area with little to no signal. To fix, simply disable the Firewall in the App Settings, then enable again when you are sure the watch has a good connection. The Firewall should now be enabled and will block any unknown numbers. 

For more information, please watch our video on setting up the Firewall.