TickTalk works like a standalone cell phone which requires a cellular plan with talk, text, and data on a GSM carrier. Here are some solutions for common issues:
I'm Using My Own Carrier, But The Watch Features Are Not Working
Make sure your monthly plan is a regular cell phone plan with talk, text, and data. Wearable, digits, tracking, or tablet plans are not compatible with TickTalk.
I Have Poor Reception At Home
If your TickTalk is consistently showing offline due to poor cellular reception at your home, we recommend connecting to Wi-Fi. Once connected to Wi-Fi, your TickTalk will automatically connect to your home Wi-Fi moving forward and will function the same as cellular service. For more information, please watch our video on connecting to Wi-Fi.
My TickTalk Is Not Reading The SIM CardThe first step will be to make sure you are getting proper cellular connection. A quick solution is to put your watch near a window or door, hold the silver Power Button for 10 seconds, and restart the watch. If that does not work, try:
- Turning the watch off, removing the SIM card cover, gently pulling up on the gold pins that are in a chevron pattern, and completely putting the SIM cover back on. Reboot the watch. For more information, please watch our video on properly inserting your SIM card.
- If your watch still shows no SIM, you may have water damage. If this is the case, please contact our Support Team here for further assistance.