Ready to Start a Return or Replacement?

You may submit a return request within 30 days of receiving your order.
Approved returns must be shipped back within 21 days of approval.

Manufacturing defects are covered for 1 year from the date your order is delivered under the 1-Year Limited Warranty.
Physical or liquid damage is not covered by the manufacturer warranty but may be covered under an active TickTalk Extended Warranty (TickTalk 5 Essential Plus or Premium Plus Plans) or an active TickTalk Care+ plan for TickTalk 6, subject to the applicable plan terms.

Refunds are processed after the returned item is received and inspected.
Original shipping fees are non-refundable unless the return is caused by a product defect or a TickTalk error.
If you use our prepaid return label, a $6 return shipping fee will be deducted from your refund.

Items must be returned in good condition with all original packaging, accessories, and included promotional gifts.
Missing items, missing gifts, or excessive damage may result in a partial refund or rejection of the return request.

Promotional gifts cannot be refunded or returned separately.
If the main purchased item is returned, all included promotional gifts must also be returned.

Once your return is received and inspected, refunds or replacements are typically processed within 2–3 business days.

Wait for approval and follow the shipping instructions provided. Back up any data you want to keep before sending your watch.
TickTalk 5: Remove and keep your physical SIM card as instructed.
TickTalk 6: The eSIM is built in; there is no SIM card to remove. Do not attempt to open the watch.

For a refund, review your wireless and other subscriptions separately and follow the cancellation instructions for your watch model. For a replacement, contact Support before canceling or changing a plan so we can guide you through the appropriate transfer process.