1. Returns for Refund (30-Day Policy)

For purchases from MyTickTalk.com, you may request a return or refund within 30 days of delivery. Approved returns must be shipped back within 21 days of approval. Pre-authorization is required before sending any product.

• Customers are responsible for return shipping costs. If you use our prepaid return label for a refund, a $6 return shipping fee will be deducted from your refund.
• Original shipping charges are non-refundable unless the return is caused by a product defect or a TickTalk error. Contact Support to confirm shipping arrangements for a defective or incorrect item.
• For purchases through an authorized retailer, request a refund through that retailer during its return period and follow its return policy. After that period, contact TickTalk for review of eligible warranty service.

2. Refund Eligibility & Promotional Gifts

• Products must be in good condition and returned with all original packaging, accessories, and included promotional gifts.
• For TickTalk 4 or TickTalk 5, include an unused, unactivated SIM card kit if one was supplied. Keep an activated physical SIM card as instructed. TickTalk 6 has a built-in eSIM and no removable SIM card.
• Missing items, missing gifts, or excessive damage may result in a partial refund or rejection of the return request.
• Promotional gifts cannot be refunded or returned separately. If the main purchased item is returned, all included promotional gifts must also be returned.

If a returned item is heavily used, damaged, missing parts, or damaged during return shipping due to improper packaging, TickTalk may issue a partial refund to reflect its reduced value.

3. How to Request a Refund

1. Visit Process a Refund and submit the return request form.
2. Wait for approval and follow the provided shipping instructions.
3. Return the approved items in protective packaging within the required return period.

Once your return is received and inspected, refunds are typically processed within 2–3 business days. Please allow up to 5 additional business days for the refund to appear on your original payment method.

4. Manufacturer Warranty

TickTalk 4, TickTalk 5, and TickTalk 6 watches include a 1-year limited manufacturer warranty from the original retail purchase date. TickTalk accessories include a 6-month limited warranty from the accessory purchase date, or the watch purchase date for accessories included with the watch. The accessory warranty also applies to included promotional gifts.

The warranty covers defects in materials or workmanship under normal use for the original purchaser with valid proof of purchase. It does not cover normal wear, cosmetic damage, accidental physical damage, misuse, loss or theft, unauthorized repairs or modifications, or liquid exposure outside the product’s water-resistance limits and use instructions. Wireless service and other subscriptions are separate from the hardware warranty.

The same manufacturer warranty applies to eligible purchases through MyTickTalk.com and authorized retailers, including Amazon, Walmart, and Best Buy. Purchases from unauthorized sellers, including second-hand, used, or refurbished products not sold by TickTalk or its authorized retailers, are not eligible. See the Warranty Policy for complete eligibility requirements, coverage, exclusions, and service options.

A repaired or replacement product is covered for the remaining original manufacturer warranty period or 30 days from service, whichever is longer.

5. TickTalk 5 Extended Warranty

Eligible TickTalk 5 Essential Plus and Premium Plus plans include monthly Extended Warranty coverage for eligible hardware or software issues and accidental damage from handling, including drops and spills during regular use, subject to the Warranty Policy.

• Enroll in an eligible Plus plan during initial service setup. If you start without Extended Warranty, you must switch to an eligible Plus plan within 30 days of the TickTalk 5 purchase date.
• The eligible Plus plan must remain active. Coverage ends no later than 24 months from the original retail purchase date.
• Once Extended Warranty is canceled or removed by downgrading, it cannot be added again.
• Lost or stolen devices, intentional damage, and other exclusions described in the Warranty Policy are not covered.
• This coverage applies to TickTalk 5 only. It does not transfer to TickTalk 6 or become TickTalk Care+.

Any loyalty benefits offered after the 24-month coverage period are separate, discretionary benefits and are not an extension of the warranty or a guaranteed replacement entitlement.

6. TickTalk 6 Care+

TickTalk Care+ is an optional, separate monthly protection subscription for eligible TickTalk 6 devices in the United States. It is separate from TickTalk Wireless service, the manufacturer warranty, and TickTalk 5 Extended Warranty.

• Enroll within 30 days of the device’s first successful activation. Resetting, re-pairing, transferring, or replacing the device does not restart this enrollment window.
• Coverage lasts for up to 24 monthly subscription periods (2 years) from Care+ activation, while the subscription remains active. An approved replacement does not restart this term.
• Eligible coverage includes accidental physical or liquid damage, hardware or software issues that cannot be resolved through troubleshooting, and the original TickTalk 6 charging cord.
• There is no limit on eligible claims and no deductible, service fee, or replacement fee. Each claim must satisfy the plan terms.
• Lost, stolen, or missing devices; pre-existing or intentional damage; unauthorized repairs; cosmetic wear that does not affect function; and accessories other than the original charging cord are excluded. See the full terms for all exclusions.
• Eligible U.S. Care+ claims include a prepaid return shipping label. Care+ enrollment and service are not available internationally.

Submit a claim while Care+ is active. TickTalk will repair the device when feasible. An approved replacement may be a tested, inspected, and quality-assured new, refurbished, or like-new TickTalk 6; the same color is not guaranteed. Remaining active Care+ coverage follows the approved replacement under the original plan term.

For full coverage, eligibility, service, and cancellation rules, see the TickTalk Care+ Terms of Use.

7. Requesting a Repair or Replacement

1. Visit Process a Replacement and submit your request. Warranty and Care+ support is also available in the TickTalk App under My Services > Warranty & TickTalk Care+.
2. Provide the requested proof of purchase, device details, and information about the issue. Support may request photos, diagnostics, or troubleshooting before approving service.
3. Wait for authorization and follow the shipping instructions. Use the original packaging or equivalent protective packaging.

For eligible U.S. watch claims within the 1-year manufacturer warranty or covered by active TickTalk 5 Extended Warranty, TickTalk provides a prepaid return shipping label. Eligible U.S. Care+ claims also include a prepaid return label. For accessory claims, follow Support’s approved shipping instructions. Customers without applicable warranty or protection coverage are responsible for shipping to TickTalk’s designated service location and any approved paid service costs. International shipping rules are below.

Once your return is received and inspected, replacements are typically processed within 2–3 business days. Repairs or unavailable replacement inventory may require additional time; Support will advise you of the available options. Manufacturer warranty replacement units may be new or fully functional service stock and may not include retail packaging. Model, color, and accessory availability depend on inventory. If the original item is unavailable, TickTalk will contact you about available service options under the applicable policy.

8. International Returns (Outside the U.S.)

• Contact TickTalk Support and obtain an RMA number before shipping. Unauthorized returns will not be accepted.
• Declare the shipment accurately as “Return for Repair” or “Return for Refund,” as applicable. Follow customs requirements and your carrier’s instructions for the description and declared value. Incorrect declarations may result in customs fees, shipment refusal, or deductions from your refund.
• Customers are responsible for international shipping fees and applicable customs duties or taxes in both directions. TickTalk does not cover customs charges. Original shipping fees are non-refundable unless the return is caused by a product defect or a TickTalk error.
• Use original or equivalent protective packaging. TickTalk is not responsible for damage caused by improper packaging.
• Refunds or replacements are typically processed within 2–3 business days after receipt and inspection, subject to any additional repair time or replacement availability. This does not include shipping or customs transit time.

TickTalk Care+ is a U.S.-only program. For additional shipping information, see our Shipping Policy.

9. Before You Ship

• Wait for approval, follow the return instructions, and back up any data you want to keep.
• TickTalk 4 and TickTalk 5: Remove and keep your activated physical SIM card as instructed by Support.
• TickTalk 6: The eSIM is built in. There is no SIM card to remove; do not open the watch.
• For a replacement or number transfer, contact Support before canceling or changing service so we can guide you through the transfer process.

10. Wireless Plans & Other Subscriptions

Returning or replacing a watch does not automatically cancel its subscriptions. Removing a SIM card, resetting the device, deleting the app, or submitting a warranty or Care+ claim also does not cancel service. Review each subscription separately.

• TickTalk Wireless: Manage TickTalk 4 and TickTalk 5 service at activate.myticktalk.com. Manage TickTalk 6 service in the TickTalk App under My Services. Canceling auto-renewal stops future renewals; service normally continues through the current prepaid 30-day billing period. Charges are generally not prorated or refundable after that period begins, except as required by law or expressly approved under the TickTalk Wireless Terms of Use.
• TickTalk Care+: Cancel in the TickTalk App under My Services > TickTalk Care+. Coverage ends immediately, future renewals stop, and the full charge for the current monthly subscription period is refunded. Prior periods are not refunded unless required by law. Once canceled, Care+ cannot be purchased again for the same device. Returning, selling, gifting, or losing the device does not itself cancel Care+.
• Standalone TickTalk Radio: Cancel in the TickTalk App under My Services to stop future billing. Access normally continues through the current monthly period, with no prorated refund except as required by law or expressly approved. Radio included with a Wireless plan is governed by that plan’s eligibility. See the TickTalk Radio Terms of Use.
• Third-party cellular service: Contact your provider directly; its cancellation and refund terms apply.

11. Gift Card Purchases

• Gift cards are redeemable only at MyTickTalk.com, not at third-party marketplaces.
• They cannot be redeemed for cash or used for monthly cellular service, except where required by law.
• Lost or stolen gift cards cannot be replaced.
• Gift card purchases are refundable to the original purchaser within 30 days of purchase if the card has not been redeemed.

12. Questions & Related Policies

For help with a return, replacement, subscription, or gift card balance, contact support@myticktalk.com. Information submitted for support or claims is handled under our Privacy Policy.

This page summarizes return procedures and related coverage. The linked Warranty Policy and subscription terms provide the complete terms for their respective programs. Nothing in this policy limits rights or remedies that cannot be excluded under applicable law.