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Return Policy

ūüĆü Returns window to be extended for 2023 holidays ūüĆü

To enhance your holiday shopping experience, especially for those special gifts, we're extending our return window. Purchases made from November 1 to December 31, 2023, can now be returned through January 31, 2024, offering you extra flexibility and peace of mind this holiday season.

PARTS AND LABOR

Placement parts and units may be new or recertified at TickTalk’s option and sole discretion. Replacement parts and units are warranted for the remaining portion of the original warranty period or for Thirty (30) days from warranty service or replacement, whichever is greater.

Request Replacement

If the product has quality issues within our quality guarantee period, you can contact us directly for repair or exchange. Defective Products must be sent to TickTalk to obtain repair or exchange service. TickTalk is not responsible for transportation costs to its designated location or return shipping of replacement to the customer.

Pre-authorization is required before sending any unit in for warranty service. Products must be returned in either the original carton box and shipping material or packaging that affords an equal degree of protection.

Click Process a replacement button, fill out the form and submit to us. Follow the instructions on how to ship the watch back to us for a replacement. We’ll complete an inspection within five (5) business days and will either repair or send a replacement to you promptly thereafter.

Warranty is only valid with purchase from authorized retailers (MyTickTalk.com and Amazon) and cannot be applied to outside third party purchases. 

REQUEST FOR REFUND

If you are not satisfied with the product, you can contact us directly for return and refund within 30 days of receiving. In these cases our company will not take responsibility for the return shipping cost. We do not refund the original shipping costs on the return.

Pre-authorization is required before sending any unit for a refund. All return products must be in like new condition, with complete accessories, original packaging, including the retail box, manuals, cables, the adaptor and other original items. The free SIM Card kit should also be included if it has not been used or activated. If the product is damaged or shows signs of use, this policy does not apply. If the SIM is activated, please do not return and cancel your plan with your cellular carrier.

Click Process a refund button, fill out the form and submit to us. Follow the instructions on how to ship the watch back to us for a refund.

Once we receive the returned item, we'll check the returned product condition and issue a refund within one (1) to five (5) business days. Please allow up to five (5) days for the refund to reflect onto your original payment method once you receive notification of a refund from our team.

*Disclaimer: If the returned item is heavily used/damaged, is missing any parts, or is damaged during return shipping because it wasn't packaged correctly, we hold the right to provide a partial refund to account for the loss in the item's value

Gift Card Purchases

Redeemable exclusively at www.myticktalk.com for goods not exceeding the remaining credit balance and cannot be used at third party marketplaces or vendors. This card is not replaceable if lost, stolen or if used without authorization. Original gift card purchase is refundable to the original purchaser under the 30-Day Money Back Guarantee if the card is not redeemed. Gift card may not be returned, redeemed for cash, or applied as a payment for monthly cellular service from TickTalk Wireless, Red Pocket, or other cellular providers. For gift card balance, terms and questions please email support@myticktalk.com.

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