This Limited Warranty Policy applies to eligible TickTalk 4, TickTalk 5, and TickTalk 6 smartwatches, as well as TickTalk-branded accessories, purchased from TickTalk or an authorized retailer. Product availability may vary by model and retailer.

1-Year Limited Manufacturer Warranty for Watches

TickTalk 4, TickTalk 5, and TickTalk 6 smartwatches are covered by a one-year limited manufacturer warranty beginning on the original retail purchase date. The same one-year coverage period applies to eligible purchases from all authorized sales channels, including myticktalk.com, Amazon, Walmart, Best Buy, and other authorized retailers.

This limited warranty is provided to the original purchaser and requires valid proof of purchase. It covers defects in materials and workmanship that arise during normal use. If TickTalk confirms that a covered defect exists, TickTalk may, at its discretion, repair the device, replace it with the same or a functionally equivalent model, or provide another appropriate remedy permitted by law.

6-Month Limited Warranty for Accessories

All TickTalk-branded accessories are covered by a six-month limited warranty beginning on the original purchase date of the accessory or, when included with a watch, the original purchase date of the watch. The same six-month coverage applies whether the accessory was included with the device, provided as a promotional gift, or purchased separately.

Accessory coverage applies to defects in materials and workmanship under normal use. Normal wear and tear, cosmetic damage, loss, misuse, accidental damage, and damage caused by unauthorized products or repairs are not covered.

What the Limited Warranty Covers

The limited manufacturer warranty covers verified defects in the hardware, materials, or workmanship under normal use during the applicable warranty period. Warranty service requires the original order number, retailer receipt, or other acceptable proof of purchase. TickTalk may also request the device IMEI, photographs, videos, diagnostic information, or completion of troubleshooting steps before approving a claim.

What the Limited Warranty Does Not Cover

The limited manufacturer warranty does not cover normal wear and tear; scratches or other cosmetic damage; broken bands caused by use; accidental or physical damage; cracked or shattered screens; misuse, abuse, neglect, or improper care; loss or theft; damage caused by fire, excessive heat, liquids or water exposure outside the product's rated resistance and usage instructions; damage caused by improper charging, non-TickTalk accessories, unauthorized repairs, disassembly, modification, or tampering; software, wireless service, subscriptions, or third-party services; or a product whose serial number or IMEI has been removed, altered, or cannot be verified.

Water resistance is not a permanent condition and may decrease through normal use. Liquid damage caused by use outside the applicable device specifications or care instructions is not covered by the limited manufacturer warranty.

TickTalk 5 Monthly Extended Warranty (Up to 24 Months)

The TickTalk 5 Monthly Extended Warranty is separate from the one-year limited manufacturer warranty. It is included with select eligible TickTalk Wireless Plus monthly plans and provides accidental damage from handling (ADH) coverage for an eligible TickTalk 5, including qualifying drops, spills, and incidents during regular use.

Essential Plus Plan: $14.99
• 1GB of data
• Nationwide 4G coverage
• 1,000 minutes of talk
• Unlimited in-app texts
• TickTalk 5 Extended Warranty included

Premium Plus Plan: $19.99
• Unlimited data
• Nationwide 4G coverage
• Unlimited talk
• Unlimited in-app texts
• TickTalk 5 Extended Warranty included

Plan features and pricing are subject to the applicable TickTalk Wireless terms and may change. The TickTalk 5 Extended Warranty does not cover a lost or stolen watch, damage caused by fire or excessive heat, pet damage, intentional damage, hardware disassembly, unauthorized repair, tampering, or other damage that would not occur through normal handling.

The TickTalk 5 Extended Warranty remains active only while the customer maintains an eligible TickTalk Wireless Plus plan and ends no later than 24 months after the covered TickTalk 5's original retail purchase date.

Eligibility for the TickTalk 5 Extended Warranty

New TickTalk 5 users may select an eligible TickTalk Wireless Plus plan when configuring TickTalk Wireless service for the first time. If a customer initially selects a plan without the Extended Warranty, the customer must change to an eligible Plus plan within 30 days of the TickTalk 5 purchase date. After that 30-day period, the Extended Warranty cannot be added.

Existing TickTalk Wireless customers who purchase a TickTalk 5 may change to an eligible Plus plan through the TickTalk Wireless Portal within 30 days of the TickTalk 5 purchase date. A customer may downgrade after the first billing cycle, but once the eligible Plus plan is canceled or downgraded, the Extended Warranty cannot be added again. The TickTalk 5 Extended Warranty is not available for TickTalk 4 or TickTalk 6.

Loyalty Protection Benefits After 24 Months

The TickTalk 5 Monthly Extended Warranty ends no later than 24 months after the device's original retail purchase date. Customers who maintain an eligible active TickTalk Wireless Plus subscription after the Extended Warranty expires may be eligible for separate Loyalty Protection Benefits. These benefits are not an extension of the warranty and are not guaranteed.

Loyalty Protection Benefits may include discounted replacement devices, reduced replacement service fees, upgrade credits toward newer TickTalk devices, exclusive upgrade offers, priority customer support, or other promotional benefits offered by TickTalk from time to time. Available benefits, eligibility requirements, fees, credits, and promotional offers may change at any time. Contact support@myticktalk.com for the options currently available to you.

TickTalk 6 and TickTalk Care+

TickTalk 6 is covered by the one-year limited manufacturer warranty described above. Optional protection for TickTalk 6 is provided separately through TickTalk Care+ and is not part of the TickTalk 5 Monthly Extended Warranty or any TickTalk Wireless plan.

TickTalk Care+ eligibility, coverage, exclusions, service fees, claim limits, cancellation rules, and other conditions are governed by the TickTalk Care+ Terms of Use in effect for the plan. Review the terms at https://www.myticktalk.com/pages/ticktalk-care-terms-of-use before purchasing or submitting a Care+ claim.

Purchases from Amazon and Other Authorized Retailers

Eligible watches purchased from Amazon, Walmart, Best Buy, or another authorized TickTalk retailer receive the same one-year limited manufacturer warranty. TickTalk-branded accessories receive the same six-month limited warranty. A valid retailer order record or receipt is required.

Returns or refunds requested during a retailer's return period are generally handled according to that retailer's policy. After the retailer's return period, contact TickTalk for warranty review. Products purchased from an unauthorized seller, purchased secondhand, or submitted without verifiable proof of purchase may not qualify for warranty service.

How to Make a Warranty or TickTalk Care+ Claim

Submit a request online at https://www.myticktalk.com/pages/concept-return-replace or open the TickTalk Parent App and go to My Services > Warranty & TickTalk Care+.

Be prepared to provide your name and contact information, order number or proof of purchase, watch phone number or IMEI, a description of the issue, and any photographs or videos requested by Support. Complete any troubleshooting steps requested by TickTalk. Do not mail or return a device until TickTalk Support provides return instructions and confirms the return address.

Repair, Replacement, and Shipping

TickTalk determines whether an eligible claim will be resolved through repair, replacement, or another appropriate remedy. A replacement may be new or fully functional service stock and may not be provided in retail packaging. Replacement color and accessory availability depend on inventory. If the original model or color is unavailable, TickTalk will contact the customer with the available options.

Customers must follow all return instructions and securely package the product. TickTalk may deny or adjust a claim if the returned product is missing parts, has additional damage caused by inadequate packaging, or differs materially from the condition described in the claim. Shipping charges, duties, and taxes may apply where permitted by law, including for international warranty service.

Out-of-Warranty Options

A watch that is outside the applicable warranty period or has damage not covered by the warranty may still qualify for a paid replacement, repair, trade-in, upgrade, or promotional option. Available models, fees, credits, inventory, geographic eligibility, and program terms may change. Contact TickTalk Support for the options currently available for your device. No upgrade or replacement with a newer model is guaranteed.

Warrantor

For eligible U.S. purchases, this Limited Warranty is provided by TickTalk Tech LLC, 800 Columbia St., Unit A, Brea, CA 92821, USA.

Your Legal Rights

This Limited Warranty gives you specific legal rights, and you may also have other rights that vary by state or jurisdiction. Nothing in this policy limits consumer rights that cannot be limited under applicable law. If any provision is found invalid or unenforceable, the remaining provisions will continue in effect.

To the maximum extent permitted by applicable law, any implied warranties are limited to the duration of the applicable express warranty stated in this policy. Some states or jurisdictions do not allow limitations on implied warranties, so these limitations may not apply to you.

Limitation of Liability

To the maximum extent permitted by applicable law, TickTalk Tech LLC and its suppliers will not be liable for indirect, incidental, consequential, special, or exemplary damages arising from the use of or inability to use the product. TickTalk's total liability will not exceed the amount actually paid for the product. Some states or jurisdictions do not allow certain exclusions or limitations, so these provisions may not apply to you.

For assistance, contact support@myticktalk.com or visit https://ticktalk.zendesk.com/hc/en-us.