Effective Date: September 1, 2026
Last Updated: September 1, 2026

These TickTalk Care+ Protection Plan Terms and Conditions (“Terms”) govern TickTalk Care+ for eligible TickTalk 6 devices. TickTalk Care+ is provided by TickTalk Tech LLC (“TickTalk,” “we,” “us,” or “our”). By purchasing or activating TickTalk Care+, you acknowledge that you have read, understood, and agree to these Terms.

1. About TickTalk Care+

TickTalk Care+ is an optional paid protection plan available only for eligible TickTalk 6 devices in the United States. It provides additional protection beyond the separate TickTalk Limited Manufacturer Warranty and is not part of that warranty.

TickTalk Care+ is a monthly subscription priced at $4.99 per month, plus applicable taxes. It is purchased separately from TickTalk Wireless service.

2. Eligible Device and Wireless Service

TickTalk Care+ is currently available only for TickTalk 6. TickTalk 5, TickTalk 4, earlier models, accessories sold separately, and international devices are not eligible.

To enroll, the TickTalk 6 must be paired to the TickTalk App and activated with eligible U.S. cellular service supported by TickTalk for TickTalk 6. At the time these Terms take effect, TickTalk Wireless is the supported U.S. wireless service for TickTalk 6. If TickTalk later supports additional compatible U.S. wireless providers for TickTalk 6, Care+ eligibility may also be made available for those supported configurations under then-current eligibility requirements.

TickTalk may verify the device, initial activation date and time, order information, TTID, account ownership, wireless-service eligibility, and other information reasonably necessary to confirm Care+ eligibility.

TickTalk 6 devices purchased directly from TickTalk or from an authorized U.S. retailer, including Amazon, Best Buy, or Walmart, may qualify if all enrollment requirements are satisfied.

3. Enrollment Window

TickTalk Care+ must be purchased within thirty (30) days after the TickTalk 6 is first successfully activated.

Care+ may be offered during the initial activation process. If you do not purchase Care+ at that time, you may enroll later as long as the device remains within the 30-day enrollment window and otherwise remains eligible.

The 30-day enrollment window is calculated from the initial activation date and time recorded by TickTalk’s systems. Resetting, re-pairing, transferring, or replacing a device does not restart or extend the enrollment window.

After the 30-day enrollment window ends, TickTalk Care+ cannot be added to that device. Damage, defects, or conditions that existed before Care+ enrollment are not covered.

4. Monthly Billing, Automatic Renewal, and Maximum Duration

TickTalk Care+ is billed monthly and automatically renews each month unless canceled. Coverage begins when the Care+ subscription is successfully activated and the first payment is completed.

The subscription may remain active for a maximum of forty-eight (48) monthly subscription periods from the Care+ activation date, provided required monthly payments continue successfully.

Care+ automatically ends after the maximum 48-month subscription period. TickTalk will not continue charging Care+ subscription fees after that period. A repair or replacement does not restart the 48-month maximum term.

There are no Care+ loyalty, replacement, upgrade, or other post-Care+ benefits promised under these Terms after the 48-month subscription ends.

5. Cancellation and Current-Period Refund

You may cancel TickTalk Care+ at any time through:

TickTalk App > My Services > TickTalk Care+

No phone call is required to cancel.

When cancellation is successfully completed, Care+ coverage ends immediately, automatic renewal stops, and no cancellation fee applies.

TickTalk will refund the full Care+ subscription charge paid for the then-current monthly billing period. Charges paid for prior completed monthly billing periods are not refunded, except where required by applicable law. Refund timing may depend on the payment processor and financial institution.

Once TickTalk Care+ has been canceled for a device, it cannot be purchased again for that same covered device, except where applicable law requires otherwise.

6. What TickTalk Care+ Covers

While Care+ coverage is active, TickTalk Care+ covers qualifying problems affecting the covered TickTalk 6, including:

• Accidental physical damage, including cracked screens, broken housings, impact damage, damaged buttons, and other physical damage affecting the watch;
• Accidental liquid or water damage;
• Hardware failures or malfunctions;
• Software failures or malfunctions affecting normal watch operation that cannot be resolved through standard troubleshooting, updates, resets, or other support procedures; and
• The original TickTalk 6 charging cord supplied with the covered device, subject to these Terms.

TickTalk may first attempt troubleshooting, software recovery, repair, or another appropriate service before replacing a device.

7. Unlimited Eligible Claims and No Claim Fees

There is no fixed limit on the number of eligible Care+ claims or covered replacements during active coverage. If a replacement device later experiences another qualifying covered problem while Care+ remains active, another eligible claim may be submitted.

Each claim must independently qualify under these Terms. TickTalk may deny claims involving exclusions, fraud, intentional damage, material misrepresentation, or abuse of the Care+ program.

For an eligible Care+ claim, TickTalk does not charge a deductible, service fee, or replacement fee.

8. What TickTalk Care+ Does Not Cover

TickTalk Care+ does not cover:

• Lost or stolen devices;
• A device that cannot be returned when TickTalk requires return of the covered device;
• Intentional, deliberate, staged, or fraudulent damage;
• Damage caused by unauthorized repair, disassembly, modification, opening, tampering, or an attempt to repair the device outside authorized TickTalk procedures;
• Damage or conditions that existed before Care+ enrollment;
• Ordinary cosmetic scratches, discoloration, surface marks, normal aging, or normal wear and tear that do not materially affect normal watch operation;
• Data loss or inability to recover data from a damaged device;
• Damage caused by use of unauthorized software or modifications to the operating system; or
• Accessories and separately sold products except for the original TickTalk 6 charging cord as specifically stated in these Terms.

9. Accessories and Items Not Covered

Except for the original TickTalk 6 charging cord supplied with the covered device, Care+ covers the TickTalk 6 watch itself only.

Care+ does not cover wristbands or watch bands, including wear and tear or damage to a wristband; protective cases; screen protectors; Power Base products; charging adapters; decorative accessories; separately purchased accessories; or other detachable accessories.

10. How to File a Care+ Claim

To start a Care+ claim, the account holder must submit an online Return for Refund or Replacement Request through the TickTalk website:

www.myticktalk.com/pages/concept-return-replace

When submitting the request, provide the information requested and indicate that the request relates to an active TickTalk Care+ plan so TickTalk can evaluate claim eligibility and the reported issue.

The account holder may be asked to provide order information, proof of purchase, TTID or other device identifiers, photographs or video, a description of the issue or incident, diagnostic information, account verification, and other information reasonably necessary to evaluate the claim.

The claim must be submitted while Care+ coverage is active. TickTalk may require return of the covered device for inspection, repair, or replacement. Failure to return a device when required may result in denial of the claim.

11. Inspection and Claim Determination

TickTalk may inspect the returned device and review relevant device, account, diagnostic, and claim information to determine whether the claim is covered.

TickTalk may deny a claim when the device or incident does not meet these Terms, an exclusion applies, required information or the device is not provided, or TickTalk reasonably determines that a claim involves fraud, intentional damage, material misrepresentation, or abuse of the Care+ program.

12. Repair, Replacement, and Continued Coverage

For a covered claim, TickTalk will first determine whether the covered device can reasonably be repaired. If repair is not appropriate or feasible, TickTalk may replace the device.

A replacement may be a new, refurbished, or like-new TickTalk 6 device. Any refurbished or like-new replacement provided by TickTalk will be inspected, tested, and quality assured before shipment. Exact color is not guaranteed.

When TickTalk provides an approved replacement under Care+ or the TickTalk Limited Manufacturer Warranty, remaining active Care+ coverage will follow the registered TickTalk account, applicable order record, and eligible TTID relationship to the approved replacement device. Care+ is not limited to the original device IMEI.

The replacement retains the original Care+ maximum end date. A replacement does not create a new enrollment window, restart the 48-month term, or increase the maximum duration of Care+.

If an approved replacement later experiences another eligible covered problem while Care+ remains active, the customer may submit another claim under these Terms.

When TickTalk provides a replacement, the returned damaged device becomes TickTalk property unless TickTalk states otherwise.

13. Return Shipping for Claims

When a covered device must be returned for an eligible U.S. Care+ claim, TickTalk will provide a prepaid return shipping label. The customer must use the provided label and follow TickTalk’s return and packaging instructions.

14. Lost, Stolen, Sold, Gifted, Destroyed, or Returned Devices

Lost or stolen devices are not covered by Care+. A destroyed device, or a device that cannot be returned when TickTalk requires return, may be ineligible for claim service. These circumstances do not prevent the account holder from canceling Care+.

Care+ is nontransferable. Selling or gifting the covered TickTalk 6 does not transfer Care+ to the new owner.

Returning the TickTalk 6 to TickTalk or to a retailer does not by itself cancel Care+. Likewise, selling, gifting, losing, or otherwise no longer possessing the device does not automatically cancel the subscription.

The account holder is responsible for canceling Care+ through TickTalk App > My Services > TickTalk Care+ to stop future Care+ billing. TickTalk may provide in-app notices or reminders when related services or devices are being canceled or returned.

15. Failed Payments and Three-Day Grace Period

You are responsible for maintaining a valid payment method. If a scheduled monthly Care+ payment cannot be successfully completed, TickTalk will provide a three (3) day grace period to allow the payment to be retried or updated.

Care+ coverage remains active during the three-day grace period. If payment is not successfully completed by the end of the grace period, coverage may be suspended or ended. Claims are not covered for periods in which Care+ is not active.

16. Relationship to the TickTalk Limited Manufacturer Warranty

TickTalk Care+ supplements, but does not replace, the separate TickTalk Limited Manufacturer Warranty that applies to TickTalk 6.

If a hardware or software issue also qualifies under the Limited Manufacturer Warranty, TickTalk may process the matter under the applicable warranty rather than Care+, without charging a Care+ deductible, service fee, or replacement fee.

If TickTalk replaces an enrolled TickTalk 6 under the Limited Manufacturer Warranty, remaining active Care+ coverage will continue with the approved replacement as described in Section 12 and will retain the original Care+ end date.

17. Nontransferability

TickTalk Care+ is tied to the registered TickTalk account, eligible order record, TTID relationship, and covered TickTalk 6 and is nontransferable to another owner or separately purchased device.

Care+ does not automatically transfer through a private resale, gift, account change, wireless-line change, payment-method change, or other ownership transfer. An approved TickTalk replacement under Section 12 is not treated as a prohibited transfer.

18. Geographic Limitations

TickTalk Care+ is currently offered only in the United States for eligible TickTalk 6 devices using eligible U.S. wireless service supported by TickTalk. International Care+ enrollment and international Care+ claim service are not available under these Terms.

19. Service Administration and Preventive Maintenance

No scheduled preventive maintenance is required to keep Care+ active, although customers are responsible for ordinary care, installing reasonably necessary software updates, and following TickTalk safety and usage instructions.

Care+ service may be performed or administered by TickTalk or by repair, logistics, payment, technical-support, or other service providers authorized by TickTalk. Use of an unauthorized repair provider may affect claim eligibility as described in these Terms.

20. Privacy

Your personal information will be handled in accordance with the TickTalk Privacy Policy. TickTalk may process account, device, subscription, payment, diagnostic, claim, repair, replacement, shipping, TTID, and related information as reasonably necessary to administer TickTalk Care+ and provide customer support.

21. Changes to These Terms

TickTalk may update these Terms to reflect changes in Care+ administration, claim procedures, billing, supported wireless configurations, legal requirements, or business operations. Where required by law, TickTalk will provide any required notice of material changes. Changes will not reduce benefits already approved for a claim.

22. Disclaimer and Limitation of Liability

Nothing in these Terms limits any warranty, consumer-protection right, cancellation right, refund right, or remedy that cannot lawfully be limited or excluded.

To the fullest extent permitted by applicable law, TickTalk is not responsible for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to Care+ service, including loss of data, loss of use, shipping delays, or the inability to use a device while a claim is being processed.

23. Governing Law, Disputes, and Severability

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles, except where applicable consumer-protection law requires otherwise.

If you have a dispute concerning Care+ eligibility, billing, cancellation, refund, claim handling, repair, or replacement, please contact TickTalk Support so we can review the matter. Nothing in these Terms requires you to waive any nonwaivable right or remedy available under applicable law.

If any provision of these Terms is determined to be invalid or unenforceable, that provision will be enforced to the maximum extent permitted and the remaining provisions will remain in effect.

24. Contact Us

For TickTalk Care+ enrollment, billing, cancellation, eligibility, claim, repair, replacement, or refund questions, please contact:

TickTalk Tech LLC
800 Columbia Street, Unit A
Brea, CA 92821
United States

Email: support@myticktalk.com