TickTalk Wireless Terms of Use
Effective Date: September 1, 2026
Last Updated: August 24, 2026
These TickTalk Wireless Terms of Use (“Terms”) govern the purchase, activation, management, and use of TickTalk Wireless service provided by TickTalk Tech LLC, doing business as TickTalk Wireless (“TickTalk,” “we,” “us,” or “our”). These Terms apply only when you subscribe to TickTalk Wireless. If you use a compatible wireless service from another carrier instead, that carrier’s own terms and privacy practices govern its wireless service.
By selecting, activating, renewing, changing, or using a TickTalk Wireless plan through a parent-managed TickTalk account, you acknowledge and agree to these Terms, the plan details shown at enrollment or plan change, and the TickTalk Privacy Policy.
1. Parent-Managed Service
TickTalk Wireless is intended for compatible TickTalk smartwatches used within a parent-managed family account. A parent, legal guardian, or other authorized adult must purchase, activate, manage, and cancel the subscription. Children may not independently purchase, activate, change, or cancel TickTalk Wireless.
The adult account holder is responsible for maintaining accurate account and payment information, selecting the appropriate plan, supervising use of the connected Device, maintaining account security, and reviewing applicable coverage and service limitations.
2. Eligible Devices and Third-Party Wireless Service
TickTalk Wireless may support eligible TickTalk 4, TickTalk 5, TickTalk 6, and other Device models that TickTalk identifies as compatible. Depending on the Device, TickTalk Wireless may use a physical SIM (pSIM), embedded SIM (eSIM), or other supported cellular configuration.
Some TickTalk Devices may also support a compatible SIM or eSIM obtained directly from a third-party carrier. These Terms do not govern service purchased directly from AT&T, T-Mobile, another carrier, or another third-party wireless provider. TickTalk does not control the pricing, billing, coverage, cancellation, privacy, or other terms of a Parent-selected third-party wireless provider.
3. TickTalk 4 and TickTalk 5 — Legacy Wireless Plans
TickTalk 4 and TickTalk 5 customers using TickTalk Wireless generally activate and manage legacy service through activate.myticktalk.com. Legacy plans currently include the following, plus applicable taxes and governmental charges:
- Essentials — $9.99 per 30-day billing period: 1 GB data, 1,000 minutes of talk, and unlimited in-app texts.
- Essentials Plus — $14.99 per 30-day billing period: the Essentials wireless allowances plus the legacy extended-warranty benefit disclosed for that plan.
- Premium — $15.99 per 30-day billing period: unlimited talk, unlimited in-app texts, and unlimited data, subject to the high-speed data and reasonable network-management provisions below.
- Premium Plus — $19.99 per 30-day billing period: the Premium wireless allowances plus the legacy extended-warranty benefit disclosed for that plan.
The legacy Plus warranty benefit is separate from TickTalk Care+ and does not convert into TickTalk Care+ merely because a customer later upgrades to TickTalk 6. Legacy or grandfathered plan features remain subject to the plan terms and eligibility presented to that subscriber.
4. TickTalk 6 — Wireless Plans
TickTalk 6 customers activate and manage TickTalk Wireless through the TickTalk App, including My Services. Current TickTalk 6 plans include, plus applicable taxes and governmental charges:
- Essential — $9.99 per 30-day billing period: 1 GB data, 1,000 minutes of talk, and unlimited text messaging.
- Premium — $19.99 per 30-day billing period: unlimited talk, text, and data, subject to the high-speed data and reasonable network-management provisions below, and TickTalk Radio included while Premium remains active and eligible.
TickTalk Care+ is not included in either TickTalk 6 wireless plan. Care+ is an optional separate subscription subject to its own Terms and eligibility requirements.
The exact plan details presented and affirmatively accepted by the adult account holder at activation or plan change control if they differ from a general summary in these Terms.
5. 30-Day Billing Cycle and Automatic Renewal
TickTalk Wireless plans are prepaid recurring subscriptions billed in advance for each 30-day billing period. Because the billing period is 30 days rather than a calendar month, the recurring billing date may move relative to the calendar month.
Unless automatic renewal is canceled before the next scheduled charge, the selected plan renews for another 30-day billing period at the applicable accepted price, plus taxes and governmental charges.
Before an online subscription is activated, TickTalk will present the material recurring terms, including price, billing frequency, automatic renewal, and cancellation information, and will obtain the adult account holder’s affirmative consent. TickTalk will provide a retainable confirmation or acknowledgment where required by law.
6. Plan Changes
Upgrades and downgrades between eligible TickTalk Wireless plans are subject to the plan-change rules supported by the applicable wireless configuration and network.
In the ordinary course, if the current plan remains active and the included usage has not been fully exhausted, a requested plan change will generally take effect at the beginning of the next billing period. In that case, the current billing period continues and is not restarted.
If the current plan’s included usage has been exhausted, an upgrade may take effect immediately so service can continue. The resulting billing treatment may differ depending on the applicable wireless configuration or network. For example, in some cases the current billing period may continue without restarting, while in other cases the current plan may end and a new billing period may begin immediately under the upgraded plan.
Any charge, credit, promotional treatment, or other billing consequence associated with a plan change will be shown or communicated as part of the applicable plan-change flow or as otherwise required by law.
7. TickTalk 4/5 to TickTalk 6 Upgrade or Trade-In
A customer upgrading or trading in an eligible TickTalk 4 or TickTalk 5 for TickTalk 6 may need to complete a pSIM-to-eSIM service migration to retain the existing TickTalk Wireless phone number. Migration eligibility can depend on the existing SIM, underlying network, account configuration, Device batch, number, and technical availability.
For purposes of migration:
- an existing Essentials or Essentials Plus subscriber is mapped to the TickTalk 6 Essential plan;
- an existing Premium or Premium Plus subscriber is mapped to the TickTalk 6 Premium plan; and
- the adult account holder may review, confirm, or change the eligible TickTalk 6 plan during or after migration using the TickTalk App.
Plus-plan legacy warranty benefits do not carry forward as TickTalk Care+. Care+ must be separately purchased for an eligible TickTalk 6 within the applicable Care+ enrollment period.
8. Complimentary First TickTalk 6 Billing Period for Eligible pSIM-to-eSIM Migrations
Eligible TickTalk 4 or TickTalk 5 customers who successfully migrate an existing TickTalk Wireless line from pSIM to a TickTalk 6 eSIM receive the first 30-day TickTalk 6 wireless billing period at no charge. The customer must still select and maintain an eligible recurring TickTalk 6 subscription.
Unless the customer cancels before the first complimentary period ends, recurring charges for the selected TickTalk 6 plan begin with the second 30-day billing period at the price affirmatively accepted by the adult account holder, plus applicable taxes and charges.
9. Essential Plan Allowances and 3-Day Grace Period
Essential plans include the voice and data allowances disclosed for the applicable Device and plan. There are no automatic overage charges and TickTalk does not currently offer separate voice-minute or data top-ups for Essential plans.
If an Essential subscriber reaches the included voice-minute or data allowance before the end of the current 30-day billing period, TickTalk provides a 3-day grace period. During the grace period, TickTalk may notify the adult account holder through the applicable App, account-management portal, email, or other service channel and offer the option to upgrade to an eligible Premium plan.
If the account is not upgraded before the grace period ends, regular TickTalk Wireless service will be suspended for the remainder of that billing period. The applicable allowances reset and eligible service resumes automatically when the next paid 30-day billing period begins, provided the subscription remains active and payment is successfully processed.
Emergency calling and safety features depend on Device capability, power, coverage, network availability, configuration, and applicable law and are never guaranteed. Nothing in this section is intended to restrict emergency communications contrary to applicable law.
10. Premium Unlimited Data and High-Speed Data
Premium plans currently include unlimited data for normal eligible TickTalk Device use. The first 10 GB of data in each 30-day billing period is provided at high speed. After 10 GB of high-speed usage is reached, data service remains available but may be reduced or throttled to a lower speed until the next 30-day billing period begins.
Actual speed, latency, and service quality depend on coverage, congestion, network technology, Device condition, location, and underlying network-management practices. TickTalk does not charge an automatic data-overage fee merely because the high-speed threshold is reached.
11. TickTalk Radio and TickTalk Care+
For eligible TickTalk 6 accounts, TickTalk Radio is included while an eligible Premium plan remains active. Radio access is subject to the TickTalk Radio Terms of Use, content licensing, territory, Device compatibility, and service availability.
An eligible TickTalk 6 Essential customer may separately purchase TickTalk Radio where offered. If a customer with a standalone Radio subscription upgrades to Premium, the standalone Radio recurring charge is automatically stopped and Radio is provided through Premium. If Premium is later canceled, expires, or is downgraded, included Radio access ends with the Premium entitlement and TickTalk will not automatically start a separate paid Radio subscription.
TickTalk Care+ is always a separate optional protection subscription and is not included in TickTalk 6 Essential or Premium.
12. Payment Information and Failed Payments
You must maintain a valid payment method for recurring TickTalk Wireless service. By activating or renewing a plan, you authorize TickTalk or its authorized payment processor to charge the applicable plan price, taxes, governmental charges, and any other purchase you separately authorize.
If a recurring payment cannot be successfully processed, TickTalk may notify you, retry the payment, restrict or suspend service, prevent renewal, or require successful payment before service is restored. Restoration after nonpayment may require account or Device verification and may affect phone-number availability if service remains inactive long enough for the number to be released.
13. Cancellation and Turning Off Automatic Renewal
You may turn off automatic renewal of TickTalk Wireless at any time, with no cancellation fee. TickTalk 4 and TickTalk 5 subscribers generally manage cancellation through activate.myticktalk.com. TickTalk 6 subscribers generally manage cancellation through the TickTalk App > My Services. TickTalk may also make cancellation available through additional support or account channels.
For subscriptions accepted online, TickTalk provides an online method to turn off automatic renewal in accordance with applicable law. Turning off automatic renewal prevents the next recurring charge. Unless applicable law requires a different result, service generally remains available through the end of the current prepaid 30-day billing period and then ends.
Where applicable law provides a right to immediate termination, refund of unearned amounts, or another cancellation remedy, TickTalk will honor those rights.
Deleting the TickTalk App, resetting the Device, removing a SIM, stopping use, returning or replacing the Device, making a warranty or Care+ claim, or losing or damaging the Device does not by itself turn off Wireless automatic renewal. The adult account holder should separately cancel the Wireless subscription if future renewal is not wanted.
14. Reactivation and Phone-Number Retention After Cancellation
TickTalk Wireless may be reactivated after cancellation, subject to Device, account, network, SIM/eSIM, payment, and service eligibility.
After TickTalk Wireless service ends, the underlying provider generally holds the assigned phone number for up to 30 days. If an eligible subscription is resumed or reactivated within that period, the same number will generally remain available. Number retention is subject to technical and network availability and is not guaranteed.
After the 30-day retention period, the number may be released or reassigned and reactivation may require a new phone number.
15. Wireless Refunds and Credits
TickTalk Wireless service is prepaid and fees are generally nonrefundable once a 30-day billing period has begun, except where required by law or expressly approved by TickTalk.
Except where required by law, TickTalk does not ordinarily provide prorated refunds or credits for unused service, early cancellation during a paid period, failure to use the Device, temporary coverage limitations, loss or damage of a Device, or failure to separately cancel the Wireless subscription after a Device return or replacement.
Plan changes are handled under the billing terms displayed or communicated in the applicable plan-change flow. Nothing in these Terms limits refund rights that cannot lawfully be excluded.
16. Price, Plan, and Material Changes
TickTalk may introduce new plans, discontinue plans, or change pricing, allowances, included benefits, high-speed thresholds, features, or other service terms. Changes do not apply retroactively to a billing period already purchased unless required by law or affirmatively agreed by the customer.
Where required by applicable law, TickTalk will provide advance notice of a material change and information about how to cancel. For a change in the recurring fee of an existing California automatic-renewal subscription, TickTalk will provide the legally required advance notice before the new fee takes effect.
17. Taxes and Governmental Charges
Advertised Wireless plan prices do not necessarily include applicable sales, communications, telecommunications, regulatory, 911, recovery, or other taxes, fees, assessments, and governmental charges. Applicable amounts may vary by service address, jurisdiction, network, and plan and may change over time.
18. Coverage and Network Availability
TickTalk Wireless relies on underlying wireless carriers, network operators, roaming partners, interconnection providers, SIM/eSIM technology providers, and other infrastructure. Coverage maps, signal indicators, and availability estimates are approximations and do not guarantee service at a particular place or time.
Coverage, speed, call quality, messaging, data, location, and emergency features may be affected by buildings, terrain, distance from a cell site, indoor conditions, weather, congestion, maintenance, outages, Device condition, software, interference, network changes, and circumstances outside TickTalk’s reasonable control.
19. Reasonable Use and Network Management
TickTalk Wireless is designed for normal, personal, noncommercial use on an eligible TickTalk smartwatch. To protect users and network integrity, TickTalk and its underlying providers may use reasonable network-management, security, fraud-prevention, and abuse-prevention measures.
These measures may include congestion management, reduced data speed after an applicable high-speed threshold, blocking malicious or fraudulent traffic, restricting unauthorized Devices or tethering, protecting emergency or time-sensitive network functions, and limiting activity that creates an unusual security risk or unreasonable network burden.
“Unlimited” talk, text, or data does not authorize commercial resale, automated or bulk communications, hotspot or tethering use, use in an unauthorized Device, network attacks, or other use inconsistent with ordinary personal smartwatch service.
20. Prohibited Uses and SIM/eSIM Restrictions
You may not use TickTalk Wireless to violate law; commit fraud; threaten, harass, stalk, or exploit another person; send spam or unsolicited bulk communications; interfere with emergency communications; distribute malware; attack or compromise a network; bypass account, Device, security, or usage restrictions; falsify caller, account, Device, or network information; manipulate an IMEI, SIM, eSIM, number, or activation credential; or commercially resell the service.
A TickTalk Wireless physical SIM or eSIM profile is intended only for the eligible TickTalk Device and service configuration for which it was issued. You may not clone, duplicate, resell, distribute, or use it in an unauthorized phone, tablet, hotspot, router, modem, or other Device, and you may not use it for tethering or hotspot service unless TickTalk expressly permits that use.
TickTalk may investigate suspected violations and may restrict, suspend, or terminate affected service where reasonably necessary and permitted by law.
21. Assigned Phone Numbers
A phone number assigned to a TickTalk Wireless line remains subject to numbering rules, carrier requirements, technical availability, and account status. The subscriber receives the right to use the number while eligible service remains active but does not own the number.
A number may be changed, suspended, released, or reassigned because of cancellation, extended inactivity, nonpayment, a completed transfer, fraud or security concerns, carrier or regulatory requirements, or technical changes. Customers who rely on a number should keep relevant contacts and account records current.
22. Phone-Number Transfers and Porting
TickTalk supports eligible phone-number transfers. Please contact TickTalk Support before starting a port-in or port-out request. Porting eligibility and the required process vary by number, existing provider, underlying network, geographic/rate-center requirements, account information, Device, pSIM/eSIM configuration, and technical system compatibility.
Not every phone number can be transferred into every TickTalk Wireless configuration. Transfers involving certain direct-carrier accounts or different network/SIM configurations may require additional steps or may not be technically available for a particular line.
For an eligible authorized port-out request, TickTalk will process the transfer in accordance with applicable law, required customer authentication, and reasonable fraud-prevention measures. Customers seeking to retain a number should not cancel the existing line before the number transfer is completed, because early cancellation may result in loss of the number.
23. Calls, Messaging, and Network Records
Depending on the Device and plan, TickTalk Wireless may support voice calling, carrier-based SMS, cellular data, and data-based TickTalk communications. Underlying telecommunications providers necessarily process routing, call-detail, SMS-delivery, usage, and related network information to operate the service and may retain records for billing, security, fraud prevention, regulation, or law.
Privacy practices for TickTalk-controlled information are described in the TickTalk Privacy Policy.
24. SOS, Emergency Calling, and 911
Certain compatible TickTalk Devices may support SOS functions and 911 calling. These functions depend on Device power, signal, network availability, service status, software, configuration, geographic coverage, and the ability of an emergency provider to receive and process the communication.
A TickTalk Device is not a substitute for direct adult supervision or a dedicated emergency-response system. Location information associated with an emergency may be delayed, unavailable, incomplete, or inaccurate. Parents should teach children how and when to seek emergency assistance and should not intentionally test or misuse 911.
25. Location Services
Location features are intended to assist parents and guardians but do not guarantee an exact, continuous, or current location. Results can be affected by satellite visibility, Wi-Fi and cellular conditions, Device power, network delay, indoor use, building materials, environmental conditions, software settings, and whether the Device is being worn or carried.
Parents should not rely exclusively on TickTalk location features in a medical emergency, immediate-danger situation, or as a substitute for appropriate adult supervision.
26. Suspension and Termination
TickTalk may restrict, suspend, or terminate service for nonpayment, material violation of these Terms, unauthorized SIM/eSIM or Device use, fraud, unlawful activity, abuse, significant security risk, material network harm, materially inaccurate account information, a valid carrier or governmental requirement, or discontinuation of the applicable service.
Where appropriate and required by law, TickTalk will provide notice or an opportunity to address an issue before termination. Immediate protective action may be taken when reasonably necessary to address fraud, illegal conduct, security threats, emergency conditions, or network harm.
27. Service Changes and Discontinuation
TickTalk may modify, replace, suspend, limit, or discontinue a plan, network relationship, feature, application, SIM/eSIM technology, Device configuration, or other aspect of TickTalk Wireless because of network, carrier, legal, regulatory, security, technology, licensing, service-provider, compatibility, or operational changes.
Where reasonably practicable and required by law, TickTalk will provide notice of a material change or service discontinuation. TickTalk does not guarantee that a particular underlying carrier, network technology, plan, phone number, feature, or third-party integration will remain available indefinitely.
28. TickTalk Global Travel Plans
Eligible TickTalk 6 customers with an active U.S. TickTalk Wireless plan may purchase a prepaid Global Travel Plan for supported international use. Travel coverage is currently offered across 160+ countries and regions, but the supported-country list, underlying networks, and availability may change.
Current Travel Plan options are:
- 1 GB — $10
- 5 GB — $35
- 10 GB — $60
Travel Plan purchases are separate prepaid add-ons and do not themselves create a recurring Travel subscription. Applicable taxes or charges may apply.
29. Travel Plan Activation, Validity, Data, and Refunds
A purchased Travel Plan must be activated within 60 days of purchase. If it is not activated within that period, the Travel Plan expires and no automatic refund will be issued.
Once activated, the Travel Plan is valid for 30 days. Any unused Travel data expires at the end of that 30-day validity period and does not roll over.
Travel Plans do not provide a separate data top-up. If additional data is needed, the customer may purchase another eligible Travel Plan. A customer may purchase multiple Travel Plans and, where supported by the App and service configuration, switch between eligible plans or activate a new plan after another plan is used or expires.
Travel Plan purchases are generally nonrefundable. If a Travel Plan has not been activated and no Travel data has been used, the customer may contact TickTalk Support to request a refund or account credit. TickTalk will review such requests on a case-by-case basis.
Once a Travel Plan has been activated or Travel data has been used, the purchase is generally nonrefundable. However, if a Travel Plan cannot be activated or materially used because of a verified service or technical failure attributable to TickTalk or its service providers, TickTalk may provide a refund, replacement Travel Plan, or account credit, as appropriate and as required by applicable law.
Customers may also contact TickTalk Support regarding other unusual or exceptional circumstances. TickTalk may, in its discretion and subject to applicable law, provide a refund, replacement Travel Plan, or account credit after reviewing the specific circumstances.
Nothing in this section limits any refund, cancellation, or other consumer right that cannot lawfully be waived.
30. Travel Plan Service Limitations and TickTalk Radio Abroad
Global Travel Plans are data only and do not include traditional cellular voice calling or carrier SMS. Data-based TickTalk App and Device functions may remain available where supported by the destination network, Device, software, plan, and service configuration.
Travel service depends on local roaming partners and is not guaranteed in every location within a supported country or region. Network speed, latency, availability, and supported features can vary substantially by destination.
Because music rights are territory-specific, TickTalk Radio music stations are not available for overseas playback through the Travel service. Certain wellness stations or wellness content may remain available where licensing and service configuration permit. Radio availability is always subject to the TickTalk Radio Terms of Use and applicable content rights.
31. Communications and Service Notices
TickTalk may send service-related communications to the email address, phone number, TickTalk App account, or other contact method associated with the adult account. Notices may concern activation, billing, payment failures, renewal, cancellation, plan changes, price changes, migration, security, network conditions, Travel Plan status, legal requirements, or customer support.
The account holder is responsible for maintaining current contact information and reviewing service notices. Marketing communications are subject to separate consent and opt-out rights where applicable.
32. Privacy
Personal Information processed in connection with TickTalk Wireless, including Device, SIM/eSIM, network, subscriber, billing, Travel, and service information, is handled under the TickTalk Privacy Policy. TickTalk Wireless does not maintain a separate privacy policy.
33. Underlying Networks and Third-Party Providers
TickTalk Wireless relies on third-party wireless carriers, network operators, Gigs Wireless, LLC where applicable, eSIM and SIM technology providers, roaming partners, payment processors, cloud providers, mapping/location providers, security providers, and customer-support providers.
These providers may process information and apply technical, security, regulatory, or network-management requirements as necessary to provide their function. TickTalk may change providers where reasonably necessary. Third-party services outside TickTalk’s reasonable control may be subject to separate terms, restrictions, and availability.
34. Intellectual Property and Service Access
TickTalk Wireless software, interfaces, designs, logos, trademarks, and related technology are owned by TickTalk or its licensors. Subject to these Terms, TickTalk grants the subscriber a limited, personal, nonexclusive, nontransferable, revocable right to use the service for its intended personal and noncommercial purpose.
You may not copy, modify, distribute, sell, sublicense, reverse engineer, decompile, or improperly interfere with TickTalk technology except to the extent a restriction is prohibited by applicable law.
35. Service Disclaimer and Limitation of Liability
To the fullest extent permitted by applicable law, TickTalk Wireless is provided on an “as is” and “as available” basis. Wireless coverage, speed, calls, messaging, data, location, SOS, 911, roaming, and third-party networks can be delayed, interrupted, limited, or unavailable.
To the fullest extent permitted by applicable law, TickTalk and its affiliates, employees, licensors, underlying network providers, and service providers are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from service interruption, delayed or failed communications, loss of use, loss of a phone number, inaccurate or unavailable location, network outages, roaming limitations, or third-party services outside TickTalk’s reasonable control.
Nothing in these Terms excludes, waives, or limits consumer protections, warranties, remedies, or liability that cannot lawfully be excluded, waived, or limited.
36. Governing Law, California Consumer Rights, and Severability
These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles, except where applicable consumer-protection law requires otherwise.
If any provision is found invalid or unenforceable, it will be enforced to the maximum extent permitted and the remaining provisions will continue in effect. Nothing in these Terms limits nonwaivable rights or remedies under federal, state, or local law.
37. Changes to These Terms and Contact Us
TickTalk may update these Terms to reflect changes in plans, billing, migration, Travel service, networks, technology, providers, security practices, law, or business operations. We will revise the “Last Updated” date when these Terms change and provide additional notice or consent where required by applicable law.
For questions about TickTalk Wireless plans, billing, activation, cancellation, pSIM/eSIM migration, Travel Plans, phone-number transfers, coverage, or technical support, contact:
TickTalk Tech LLC
800 Columbia St, Unit A
Brea, CA 92821
United States
Email: support@myticktalk.com
Phone: 1-(844)-260-4051
For privacy questions or privacy-rights requests, email privacy@myticktalk.com.