Replacement parts and units may be new or recertified at TickTalk’s option and sole discretion. Replacement parts and units are warranted for the remaining portion of the original warranty period or for Thirty (30) days from warranty service or replacement, whichever is greater.
If the product has quality issues within our quality guarantee period, you can contact us directly for repair or exchange. Defective Products must be sent to TickTalk to obtain repair or exchange service. TickTalk is not responsible for transportation costs to its designated location or return shipping of replacement to the customer.
Pre-authorization is required before sending any unit in for warranty service. Products must be returned in either the original carton box and shipping material or packaging that affords an equal degree of protection.
Click Process a replacement button, fill out the form and submit to us. You'll receive an email with the return instruction from our system. Follow the instruction to ship the watch back to us for a replacement.
We’ll finish the inspection within 2 business days. We’ll either repair or send a new replacement to you.
If you are not satisfied with the product, you can contact us directly for return and refund within 30 days of receiving. In these cases our company will not take responsibility for the return shipping cost. We do not refund the original shipping costs on the return.
Pre-authorization is required before sending any unit for a refund. All return products must be in brand-new condition, unused, with complete accessories, original packaging, including the retail box, manuals, cables, the adaptor and other original items. The free Sim Card kit should also be included if it has not been used or activated. If the product is damaged or shows signs of use, this policy does not apply. If the SIM is activated, please keep the SIM, do not return a used SIM card.
Click Process a refund button, fill out the form and submit to us. You'll receive an email with the return for refund instruction from our system. Follow the instruction to ship the watch back to us for a refund.
We'll check the return watch's condition and issue a refund in 2 business days.