Shipping Methods

TickTalk offers free shipping to most U.S. locations, including military addresses and U.S. territories. Express delivery is available at an additional charge.

TickTalk now offers international shipping to over 150 countries. Customers can choose different international shipping services with different rates at checkout. 

Free Standard Shipping (U.S. Locations)

All orders received before 12:00pm PST Monday-Friday are processed the same day of payment verification and are shipped via USPS First Class at no cost. USPS will typically deliver your package within 2-3 business days, barring any transit delays. As the watch packaging is small, USPS may place directly in your mailbox. 

Please note that on occasion, such as during the holiday rush and large sales events, there may be a slight delay in processing time. Your business is important to us and we make every effort to process your order as quickly as possible.

Please carefully review your shipping information before placing your order.

Overnight and 2-Day Expedited Shipping (U.S. Locations)

All orders received before 1:00 pm PST Monday-Friday with the Overnight or Expedited Shipping are processed the same business day as the payment method is verified, and will be delivered via USPS, UPS or FedEx. 

USPS priority service only offers 2-Day Expedited Shipping. If you need Overnight Shipping services, please choose UPS or FedEx at checkout. Please note, FedEx Express does not deliver on weekends and Overnight Shipping will only apply to business days per their policy. If an Overnight Shipping order is placed on a Friday before 1:00PM PST, the package will be delivered Monday barring any transit delays. 

Pricing and delivery times for Overnight and Expedited Shipping is available to view and select when checking out. 

We value our customer's trust and aim to provide the highest level of security possible. In some cases, additional information may be required to process your order and you may be contacted to verify your order information. Your order will be shipped the same day your order information is verified.

International Shipping

We use FedEx International as our shipping partner for international orders. International shipments typically take 3-7 business days, excluding any potential delays caused by customs, weather, or other external factors. Please note, delivery dates are estimates only and TickTalk is not responsible for any delays once the package is in transit with FedEx.

Your total order cost, including merchandise and shipping, will be displayed at checkout. However, import duties, taxes, and fees are not included at checkout and will be collected by your local customs office or carrier upon delivery.These charges are the responsibility of the customer and are determined by the destination country’s import laws and regulations.

Shipping costs are calculated at checkout based on your shipping location, order quantity, and weight.

All orders placed before 12:00 PM PST Monday-Friday are processed within 1-2 business days after payment verification and shipped via FedEx International. Transit times are typically 3-7 business days, depending on your location and customs processing times.

Shipping service and/or cellular service are currently unavailable for Columbia, Croatia, Ecuador, Egypt, Iraq, Israel, Kuwait, and Russia due to local regulations.

Lost or Stolen Packages

Customer must report if customer does not receive an ordered TickTalk product within “thirty (“30”)” days of the original scheduled delivery date. Upon receipt of the report of the missing product, TickTalk Tech LLC will investigate the issue.   

If TickTalk Tech LLC's delivery tracking system shows that the package wasnotdelivered, the customer will be given the option to either reship the items from the original order or request a full refund. If TickTalk Tech LLC's delivery tracking system shows that the package had been delivered to the delivery address provided by the customer but the customer reports they did not receive the package, customer will be requested to file a police report with their local police department and submit a copy of the report to TickTalk Tech LLC to process a refund. The customer must also sign and return a declaration stating the customer did not receive the ordered product and that TickTalk Tech LLC may proceed with permanently blacklisting the IMEI of the lost or stolen TickTalk smartwatch, rendering the functions and services inoperable. To report a lost or stolen package, please contact our Support Team directly.

Promotions

Free shipping promotions only available for U.S. customers unless otherwise specified. Minimum order amount may be required.