If your TickTalk 3 is properly connected to cellular data, there will be at least one bar and the oval connection icon illuminated in white along the upper middle section of the watch face. AT&T and T-Mobile customers will see either 2G, 3G, or 4G along the top as well. The area you live in will determine the strength of the cellular data.
If you have your TickTalk 3 connected to your local WiFi network with a connected SIM card, there will be at least one bar, the WiFi icon, and the oval connection icon illuminated in white along the upper middle section of the watch face.
If your SIM card is not working or you are not using one but are connected to WiFi, there will not be any bars but you should see the WiFi icon and the oval icon must be illuminated in white.
If the oval connection icon is grey, you are not connected to WiFi or cellular data. Please watch this video for more information on connecting to WiFi.
Watch video here
If your watch won’t turn on, charge the TickTalk for 5 minutes and push the Power Button to check the battery level to ensure it is charging. After your TickTalk has fully charged, hold the Power button for 10 seconds to turn on.
Please check to make sure the charging pins of the wire are completely touching the base of the charging pins on the watch and try again. TickTalk prefers to be charged via USB on your computer to avoid overcharging. If your TickTalk 3 still is not charging, please:
1. Change to a different adaptor or charger, disconnect the charging cable, then reboot the watch to charge again. Please do not use an iPhone, Samsung, or any name-brand charger to charge the watch. Any generic phone charger or USB on your laptop/computer will charge sufficiently.
2. Disconnect the watch from the charging cable and turn the watch off. Connect the cable to the USB charger and attach it to the watch. Press and hold the charging head and align to attach to the charging pins. Hold for a few seconds, you will see the charging icon pop up once it is charging. If the battery is fully dead, it is normal to see the charging icon pop up for a second and disappear. Charge for at least one hour and tap the silver button to check the battery. If you see the battery icon again, you are good to go. Leave for 4-5 hours to fully charge the watch.
3. If your watch is on while charging, you will see a lightning icon next to the battery icon. If you do not see this, press and hold the charging head to align the charging pins until you hear a sound and see the lightning icon.
Please watch this video for more information on charging.
Watch video here
Normally the watch lasts 24 hours for standby or 8-12 hours with regular use in 4G reception. If your battery life is shorter than normal, the cellular reception may be weak. A tip to conserve power when in areas with bad reception, turn the cellular data off in the watch settings and connect to WiFi for more efficient battery usage. Remember to turn cellular data back on when you leave the WiFi area.
We are currently exploring other ways to assist with battery life. Our engineering team is working on a way to reduce power consumption with upcoming firmware updates.
We have multiple ways to help maximize the battery lifespan:
1. Do not allow the battery to fully deplete. When you notice your TickTalk battery is low, plug it in as soon as possible. If you consistently allow the battery to drain completely, over time the watch battery will degrade and will not hold its charge.
2. Don’t leave your battery fully depleted for long periods of time. When the watch battery is left dead for long periods, it makes it difficult for the battery to hold a charge in the future. Charge your TickTalk to 50% and then turn off for long-term storage--this is easier on the battery than charging to 100% or letting it drain to 0% before storing. Try to turn on the watch to charge every few months to top the battery to 50% for maximized battery lifetime.
3. Avoid extreme temperatures. Like many batteries, the TickTalk battery shouldn't be exposed to extreme heat or cold. Temperatures over 95°F/35°C or in extreme cold can permanently damage the battery by decreasing its capacity. TickTalk 3’s battery comfort zone lies between 62°-72°F/16°-22°C.
TickTalk updates in real-time from the time you log into the TickTalk 3 App but does not update in the same way as a navigation system, with the avatar moving as they are driving, walking, etc. To update the location, simply select the pinpoint icon on the left-hand side of the screen. If that does not work or you receive an error message, select the Settings gear in the top right corner, sign out of the App, and sign back in for an updated location.
- WiFi Icon - Three signal waves coming off of a dot
- GPS Icon - GPS satellite, similar to what you would see floating in space
- LBS Icon - Cell phone tower with signal waves coming off the top
These icons will give you an idea of what type of accuracy you can expect given the locating method being used. The watch will always try to find the strongest and most accurate signal. Similar to your car’s navigation system or your cell phone, the watch can lose signal when in poor reception, similar to driving into a parking structure or underground tunnel. The accuracy of location will vary depending on which locating method is being used and the area the watch is in.
Please sign out of the TickTalk 3 App and sign in again to refresh the App.
The TickTalk 3 uses 3 different technologies and will automatically choose the best signal for the most accurate location. Your TickTalk does not need to be on WiFi to track and will work in 3 steps to offer the most precise location:
1. First, it will locate the nearest public WiFi to enable online tracking with a location accuracy between 100-500 feet.
2. If the watch cannot locate a public WiFi hotspot or the WiFi signal is weak, it will locate a GPS signal with a location accuracy between 10-300 feet. In GPS mode, while the accuracy is higher, it will result in faster battery drainage so the watch will rely heavily on WiFi locating.
3. If a WiFi or GPS signal is not available, the watch will locate the nearest cell tower signal and use the cellular tower location. The locating accuracy in this mode is between 500 feet to 20 miles depending on how far the cellular tower is from your TickTalk.
To figure out which locating mode is being used, select the Locator icon in the TickTalk 3 App. Your TickTalk may switch between different modes of locating throughout the day depending on the signal and your cellular carrier. We only provide the data via the map company, similar to Google, and there may be a delay in receiving from their end. WiFi is used as the main locating mode as it can locate within 10 seconds as opposed to GPS which may take between 30-120 seconds.
Because TickTalk uses WiFi as one of its main locating methods, if you are using a router that was previously registered to an old address, the old address may come up. To fix this, you can simply reset the router or update the address settings to your current address.
If you are receiving this message, the watch may be out of battery, in poor reception, needing a refill of cellular credit balance, or need to be reset. To reset your TickTalk, select Settings on the watch, and select Reset and log out of the TickTalk 3 App. After the watch reboots, log back into the App, send a message from the App to the watch and once you receive on the watch, send a message from the watch to the App. When you reset your TickTalk, all the App settings will come back like contacts, settings, and reminders. However, you will lose photos and history messages from the watch interface and will need to re-enter the WiFi password.
If your children are close together or at the same location, the watch icons will overlap. Please zoom in on the map or use the single watch locator feature. We made this video for more information on location tracking.
Watch video here
TickTalk 3 uses Google Maps to track the location of the watch and will use GPS, local WiFi, or the nearest cellular tower depending on which signal is the strongest. When the watch finds a WiFi signal, it will automatically choose the strongest signal which can be a neighbor’s or public WiFi connection. In rare situations, the WiFi router being used may be registered in another city, state, or even country. When this happens, the watch location may show that it is in the area the router is registered. In this case, we suggest turning the WiFi off to get a more accurate location, make sure the SIM is activated, and reset the watch to get a more accurate location.
When on power-saving locating mode, the History Route will not be available. If you would like to enable History Route, go to the TickTalk 3 App, select Settings, and switch the locating mode to Tracking Mode. Once turned on, the History Route can take up to 24 hours to see past location recordings as the system needs to build up the route.
To reset your TickTalk, select Settings on the watch, select Reset and log out of the TickTalk 3 App. After the watch reboots, log back into the App, send a message from the App to the watch and once you receive on the watch, send a message from the watch to the App. When you reset your TickTalk, all the App settings will come back like contacts, settings, and reminders. However, you will lose photos and history messages from the watch interface and will need to re-enter the WiFi password.
When the TickTalk 3 screen is black, tap the silver button once and the red button twice to call 911. We made this video for more information on dialing 911.
Watch video here
The TickTalk 3 is enabled with WiFi connectivity. Please set up the WiFi connection on the watch and the watch will automatically connect to WiFi moving forward. Once connected to WiFi, all features will function the same as cellular service. We made this video for more information on connecting to WiFi.
Watch video here
First, put the watch near a window or door for better reception, hold the silver Power Button for 10 seconds, and restart the watch. If that does not work, try:
1. Turn the watch off, remove the SIM card cover, gently pull up on the gold pins that are in a chevron-esque pattern, and put the SIM cover back on. Make sure you are putting the SIM card cover in by placing the cut corner of the cover first and then pressing the rest of the cover down. Reboot the watch.
2. If it still shows no SIM, your watch may have been exposed to water. If this is the case, please contact our Customer Service team for further assistance.
We made this video for more information on inserting your SIM card.
Watch video here
Make sure your monthly plan is a regular cell phone plan with talk, text, and data. Wearable, digits, tracking, or tablet plans are not compatible with TickTalk. You need to contact your carrier, switch to the correct plan, and then reboot the watch.
Red Pocket is a US-based prepaid carrier that offers a no-contract, pay-as-you-go plan with no activation fee. Red Pocket works with both AT&T and T-Mobile’s networks to offer an affordable plan option with the same coverage as the major networks. You can activate the SIM and credit the account online. TickTalk will not work with the Red Pocket yearly plan and we recommend the $10 monthly plan with 500 minutes, 500 SMS texts, and 500 MB of data. To view other plan options, you can view Red Pocket’s website.
Visit Red Pocket's website
If you're already an AT&T user, you can add a new line to your family plan which costs $35-$40 per month. The watch only works with a regular smartphone plan with talk, text, and data. The watch is not compatible with any wearable, digits, tablet, or tracking plans. If your plan is $10 or $15, you are currently on a wearable plan. You will need to cancel the current line from AT&T and get a new SIM from them.
We also offer a free SIM kit with AT&T’s network through Red Pocket which is a no contract, pay-as-you-go plan and we recommend the $10 monthly plan which is 500 minutes, 500 texts, and 500 MB of data.
*Please note that AT&T recently had an update on their system that has been automatically putting TickTalk IMEI numbers onto their wearable plan. We recommend not showing AT&T representatives the watch as they typically assume it is a wearable and do not understand how the watch works. We are currently working on a permanent fix with AT&T, but in the interim have the below temporary solutions:
-If you go to a corporate AT&T retailer, you can ask a representative to set up a “dummy” IMEI number to get the line set up.
-If you go to a sub-retailer for AT&T, you can ask a representative to duplicate your personal phone’s IMEI to set up a new line and use the new SIM card in the watch. Take out the SIM card from the new phone and place in the watch. After you set up your line, reboot the watch, go to Settings, select Edit APN, and select "ATTBROADBAND". Go back to the main screen, wait 2-3 minutes until you see 3G or 4G on the top, and the watch will be properly set up and ready to use. You can use the free phone that comes with a new line as a backup phone. Please note, you will be charged taxes for the phone if you choose to do this option.
Your child will not receive any unwanted phone calls when the Firewall is turned on. To enable the Firewall go to Settings in the App and enable the feature. Once enabled, the watch will only receive calls and messages from preset contacts who have been approved by the Parent/Admin. We made this video for more information on setting up the Firewall.
Watch video here
If the Firewall setting was not enabled properly, it may have run into issues when transmitting from the TickTalk 3 App to the watch. This can occur when the watch is turned off or if you are in an area with little to no signal. To fix, simply disable the Firewall in the App Settings, then enable again when you are sure the watch has a good connection. The Firewall should now be enabled and will block any unknown numbers. We made this video for more information on setting up the Firewall.
Watch video here
Any person who wants to text and FaceTalk the watch must have the free TickTalk 3 App downloaded. They will need to download the App from the Apple or Google Play Store and sign up. Once they have signed up, they will need to enter the IMEI number of the watch, which can be found under Settings on the watch, and pair. The Parent/Admin will be alerted of any add requests in the App. We made these videos for more information on:
Pairing the watch and App
Setting up contacts
Approving App users
Log in to the TickTalk 3 App and click the 3-line icon on the top left to show Mom, Dad, and SOS Settings. Select each icon to set the contact phone number. You do not need to enter the country code in front of your ten-digit number. To transfer your contacts or any other information programmed in your App to your TickTalk, you must have a compatible GSM SIM card with activated data and credits on your plan. Please be sure you have a SIM card for a regular cell phone and not a wearable, digits, tablet, or tracking plan.
You can set the access level for every contact individually. On the TickTalk 3 App, select the Settings icon in the upper right-hand corner, select All App Users, and select the contact who you would like to set access for. Each contact will have the option of having Full Access or Limited Access, select which you’d prefer, and click Confirm. We made this video for more information on setting user access levels.
Watch video here
Press the silver button once to wake up the screen, then hold the red SOS button for three seconds to initiate the SOS call. We made this video for more information on making an emergency SOS call.
Watch video here
TickTalk 3 can communicate with international or overseas numbers. You will need to set up the contacts through the TickTalk 3 App with all applicable dialing details which can be provided by your local carrier. For example, T-Mobile may require you to dial “011” followed by the country code, city code (if applicable), and local number. In this example, you would then input “011” followed by the country code, city code, and local number as the contact’s number in the App for any international contacts. We made this video for more information on setting up contacts.
Watch video here
Before setting up your APN, you will need to get the specific code from your local carrier. In your TickTalk 3 watch, select Settings, scroll to Edit APN, select the + sign in the upper right hand corner, enter all the code’s from your carrier. You will not need to input APN Type, leave at Default. After the code is entered, save by selecting the floppy disk in the upper right hand corner and reboot the watch. To reboot the watch, simply hold the silver button and reboot. Once the watch turns back on, you should see a 3G or 4G symbol next to the signal bars to indicate your data is working.
Check to see if your child's TickTalk 3 is online or offline. If it is offline, this may be the issue. Charge your TickTalk 3 and check to see if you have phone service. If your child's TickTalk 3 is online, simply sign out of the TickTalk 3 App and sign back in. If signing out and signing back in does not fix this issue, reset the watch from the watch settings, allow it to reboot, and try the message again.
Check to see if your child's TickTalk 3 is online or offline. If it is offline, this may be the issue. Charge your TickTalk 3 and check to see if you have cellphone service. If your child's TickTalk 3 is online, simply sign out of the TickTalk 3 App and sign back in. If signing out and signing back in does not fix this issue, reset the watch from the watch settings, allow it to reboot, and try the message again.
When in Do Not Disturb mode, any text messages that are sent cannot be seen as the watch is shut off from all alerts and notifications. During DND, only the screen remains on to show the time, but the watch can still be tracked by the Parent/Admin through the TickTalk 3 App. We made this video for more information on Do Not Disturb mode.
Watch video here
If you received an alert that the Instant Messaging feature is not working, it will be back as soon as the watch reconnects to the server which is typically under 1 minute.
To make sure your pictures and video calling are clear:
1. Please be at least 15 inches away from the camera to ensure the camera can focus.
2. Do not shake the watch and keep your wrist stable when shooting.
3. Use a well-lit environment.
4. Keep the camera clean.
5. If using video calling, ensure your WiFi connection is stable.
If you received this notification, this could be a hardware issue. Reset the watch from the watch settings, reboot and try again. If this does not work, please contact our Customer Support team for further assistance.
Contact Customer Support
Hold the silver Power Button for 10 seconds to restart the watch and try again. If the watch screen does not unfreeze, please contact our Customer Support team for further assistance.
Contact Customer Support
If your touch screen is not responding, try cleaning the screen, pushing the icons harder, or use the red button as a back button. We enlarged the back arrow to make it easier to respond. Try again and if the issue persists, please contact our Customer Support team for further assistance.
Contact Customer Support
TickTalk operates the same as a personal smartphone and with the smaller size of the watch, overheating may occur with excessive use. We have added multiple heat insulation parts in the watch to protect against this issue. Under normal circumstances, the maximum temperature the watch will reach is 104°F/40°C. Once you stop using the watch, the temperature will drop quickly. Reasons for the temperature rising may be one of the below:
1. 4G will consume more power than 2G. If you are in an area with poor reception, the CPU will continuously search for signals which can generate heat.
2. Video calling requires continuous uploading of data which can cause the CPU to generate heat.
3. Continuous use, such as excessive phone calls, video calling, sending messages, etc. may cause the CPU to generate heat.
We recommend that you take off the watch immediately if your child feels uncomfortable. Once you stop using the watch, the temperature will drop quickly and return to its normal state.
To turn the ringtone volume up or down, swipe the watch screen and select the gear icon to go to Settings, select Volume, and adjust accordingly.
To turn the speaker volume up or down, you can do so during an active call. You will see a large red icon with a phone with two other buttons on the screen: a plus (+) icon and a minus (-) icon. Repeatedly tap the plus icon and you will notice the row of dots below move from left to right to indicate lower and higher volumes. If the dots do not move, this will indicate the volume is at maximum level and vice versa for lowering the volume.
Super Hearing was designed for emergency use and to help families dealing with bullying. For privacy and security reasons, only Full Access Users can use the Super Hearing function. To use this function, select the Phone icon at the bottom of the App and you will be prompted to input your information. After you have inputted, select the Phone icon again and you will see a red Super Hearing icon. Input your phone number as the Listener Number (do not input your child’s phone number) and the TickTalk will call you back within 1 minute. You will be able to hear what is going on around the watch's surroundings but your end will be muted. If the watch does not call back within 1 minute, ensure that the watch has at least 2 white signal bars and displaying as Online in the TickTalk 3 App.
The easiest way to replace the TickTalk 3 band is to flip the band around so the inside of the band is facing the watch face and you can see the backside of the band. Hold the TickTalk 3 in one hand, you should be looking at the backside of the watch. If you look at the upper right-hand corner and lower left-hand corner of the band you will see small silver pins, gently pull back on the pin and it should immediately release. When attaching the band, make sure the backside of the watch face is facing right side up. Insert the side without the pin into the small hole located on the watch, gently pull back on the pin, and insert it into the other side. You will hear a click when it is properly inserted. Follow the same steps for the other end of the band.
Connect to WiFi and make sure your TickTalk 3 is charged at least 30%. Once connected to WiFi, a window will pop up on the watch and instruct you to upgrade. To check your current TOS: Select the Settings gear icon and scroll to OS Update. If you see a red dot next to OS Update, you require an upgrade. Select the tab to check which version you are currently using.
To make sure the OS upgrade installs properly, make sure:
1. The watch battery is not lower than 35%. Please charge the watch and try again.
2. You have strong cellular reception. If the reception is weak, connect the watch to WiFi and try again.
3. The watch screen did not freeze during the update. If it did, please hold the power button for 10 seconds to re-activate the system.
For both iPhone and Android devices, you must first log in to your TickTalk 3 App, click on the three bars in the upper left-hand corner and select About Us. You will be directed to another page that will tell you which version of the App you are currently using. To update, select the “Update to the Latest Version” button in green and you will be automatically redirected to the Apple or Google Play Store. We made this video for more information on how to set up the App.
Watch video here
If you simply uninstalled the TickTalk 3 App, the settings and options inside the App will not automatically change, disable, or revert to default. If you are the Primary User, all other App users will need to pair to the watch again. If you unbounded the watch in the TickTalk App or selected System Reset, all of your information will be wiped and you will need to start over. We made this video for more information on pairing the watch.
Watch video here
The watch may be offline. Please restart the watch, place it near a window or door to optimize reception, and try again. Please make sure you see the connection icon on the watch before setting up through the TickTalk 3 App. If you have bad reception, please connect the watch to WiFi and try to set up again.
If you have an iPhone device, the first letter of your email may have been automatically capitalized. Try capitalizing the first letter of your email in the username field on the App and try to log in again with your password.
Tap the upper right icon from the main Map screen of the App and select the user head icon in the top left corner. Select the watch you want to remove and select the gear icon in the upper right-hand corner. On this screen, select All App Users and you will see a red button that says Unbound. Tap the Unbound button to remove your old watch from your App account. This will log you out of the app, you will need to log back in and you will see the old watch has been removed.
Unfortunately, to protect the previous user’s information we cannot unbound any previously owned TickTalk without permission from the original owner. Protecting the personal information and data of our users is our top priority and we cannot be flexible on this matter. We highly recommend purchasing from authorized retailers, MyTickTalk.com and Amazon, and not third party websites or individuals as we cannot unbound any previously owned watches without the original owner’s permission.
The original owner will need to unbound the device from the TickTalk 3 App. To Reset, select the gear icon in the upper right corner, make sure it is toggled on Your TickTalk and not Your App, select System Reset to reset the watch. To Unbound all contacts and factory reset the watch, select the gear icon in the upper right corner, make sure it is toggled on Your TickTalk and not Your App. Select Approved App Users and Unbound the Admin user. You will now be able to input all of your information and re-pair the watch.