Last Updated: April 14, 2022

Our top priority is keeping your personal information secure and safe. To help us provide, maintain, and improve our services, we work with trusted vendors, subprocessors, and partners. We may need to share information with these trusted organizations to help them perform the functions necessary to allow the TickTalk services to work. These subprocessors have limited access to your personal information and are contractually bound to protect your information. They must also only use the information for the purpose for which it was disclosed to them and must protect that information in line with our Privacy Policy.

To give complete transparency to our customers, you can find a complete list of our partners and subprocessors below including what data we share with them, the service they provide us, what specific personal information is accessible to them, along with a link to their privacy policies. We will try to keep this list as up-to-date as possible. 

Technical Service Providers

Amazon Web Services (AWS) provides TickTalk with servers, databases, analytics, and network infrastructure. All child and parent/guardian personal information, data, device IDs, and requests/logs are stored on AWS.

Information Shared: All personal information goes through end-to-end encryption prior to transmission and is not accessible or viewable to AWS.

Red Pocket is a U.S. prepaid cellular provider. While TickTalk is not affiliated with any specific wireless carrier, we do include a free Red Pocket SIM kit with every U.S. purchase. If Parents and/or Guardians choose a Red Pocket SIM card at checkout, they will be prompted to create an account with Red Pocket directly to activate their SIM card and select a monthly plan. Red Pocket only has access to the information necessary to provide the cellular service, similar to your cellular provider on your personal cell phone.

Information Shared: Child's Phone Number, Parent Billing Name & Address, Parent Email, Parent Payment Information, Device IMEI Identifying Number, Device Data Usage, Voice Call Log at Network Level (including Call Duration, Other Party Number and Time Stamps for Billing Purposes), SMS Text Log at Network Level (including Other Party Number and Time Stamps for Billing Purposes)
*TickTalk Devices cannot receive SMS text messages, but Red Pocket can view logs of SMS requests to the Red Pocket phone number

Internal tools that may have incidental disclosure of personal information

Google Cloud provides TickTalk Google's API for Maps to convert device location to latitude and longitude.

Information Shared: Google's API is integrated into the TickTalk Tech LLC backend for precise location services. Google cannot view any location information for Children and/or Customers (Age 18+). TickTalk Tech LLC does not store any Child Personal Information in the Google Cloud service.

Google Workspace is used for TickTalk's internal operation communications, documents, spreadsheets, PowerPoints, etc.

Information Shared: TickTalk Tech LLC may share personal information with Google in the course of utilizing Google services, for example if a Parent/Guardian emails employees for support. TickTalk Tech LLC does not store any Child Personal Information in the Google service.

Zendesk provides TickTalk with it's Customer Service platform for responding to Support requests. 

Information Shared: TickTalk Tech LLC relies on Zendesk for Customer Service needs including but not limited to Device troubleshooting, support issues, refund and/or return requests, warranty inquiries, with Customers (Age 18+). TickTalk Tech LLC can collect Customers (Age 18+) name, email address, phone number, and/or Device Identifiers including IMEI numbers which would then be on the Zendesk platform. TickTalk Tech LLC does not store any Child Personal Information in the Zendesk service unless a Parent and/or Guardian has disclosed during the course of a Customer Service interaction. 

Service Providers used in providing (or in connection with) the TickTalk Website

Facebook Ads (Pixel, Custom Audiences) provides TickTalk with analytics and retargeting for the TickTalk Website (not targeted at Children).

Information Shared: Anonymous site usage data an ad conversion events. TickTalk Tech LLC does not store or share any Child Personal Information in the Facebook service.

Facebook Pay is a payment transaction processory for TickTalk website orders made by Customers (Age 18+).

Information Shared: Facebook Pay shares a Transaction ID with TickTalk Tech LLC to process a payment and shipment of an e-commerce order along with payment status. TickTalk Tech LLC does not receive any user credit card or financial information from Facebook Pay. TickTalk Tech LLC does not store any Child Personal Information in the Facebook Pay service.

FedEx provides TickTalk shipping services for TickTalk website orders made by Customers (Age 18+).

Information Shared: Shipping platform used for processing and shipping e-commerce orders. The TickTalk Website is not targeted towards Children and is intended only for Customers (Age 18+). Personal information for Customers (Age 18+) collected includes shipping name, shipping address, shipping phone number, and order details such as weight. TickTalk Tech LLC does not store any Child Personal Information in FedEx.

Google Ads provides TickTalk with analytics and retargeting for the TickTalk Website (not targeted at Children).

Information Shared: Anonymous site usage data an ad conversion events. TickTalk Tech LLC does not store or share any Child Personal Information in the Google service. 

Google Pay is a payment transaction processory for TickTalk website orders made by Customers (Age 18+).

Information Shared: Google Pay shares a Transaction ID with TickTalk Tech LLC to process a payment and shipment of an e-commerce order along with payment status. TickTalk Tech LLC does not receive any user credit card or financial information from Google Pay. TickTalk Tech LLC does not store any Child Personal Information in the Google Pay service.

Klarna is a payment transaction processory for TickTalk website orders made by Customers (Age 18+).

Information Shared: Klarna shares a Transaction ID with TickTalk Tech LLC to process a payment and shipment of an e-commerce order along with payment status. TickTalk Tech LLC does not receive any user credit card or financial information from Klarna. TickTalk Tech LLC does not store any Child Personal Information in the Klarna service. 

PayPal is a Payment transaction processory for TickTalk website orders made by Customers (Age 18+).

Information Collected: PayPal shares a Transaction ID with TickTalk Tech LLC to process a payment and shipment of an e-commerce order along with payment status. TickTalk Tech LLC does not receive any user credit card or financial information from PayPal. TickTalk Tech LLC does not store any Child Personal Information in the PayPal service.

ShipStation provides TickTalk with shipping services for TickTalk website orders made by Customers (Age 18+).

Information Shared: Shipping service platform used for processing and shipping e-commerce orders. The TickTalk Website is not targeted towards Children and is intended only for Customers (Age 18+). Personal information for Customers (Age 18+) collected includes shipping name, shipping address, shipping phone number, and order details such as weight. TickTalk Tech LLC does not store any Child Personal Information in ShipStation.

Shopify provides TickTalk with their website platform.

Information Shared: E-Commerce platform used for product orders. The TickTalk Website is not targeted towards Children and is intended only for Customers (Age 18+). Personal information for Customers (Age 18+) collected includes shipping name, shipping address, shipping phone number, email address, billing name, billing address, billing phone number, and payment method (i.e. credit card, PayPal). TickTalk Tech LLC does not store any Child Personal Information in Shopify.

USPS provides TickTalk with shipping services for TickTalk website orders made by Customers (Age 18+).

Information Shared: Shipping platform used for processing and shipping e-commerce orders. The TickTalk Website is not targeted towards Children and is intended only for Customers (Age 18+). Personal information for Customers (Age 18+) collected includes shipping name, shipping address, shipping phone number, and order details such as weight. TickTalk Tech LLC does not store any Child Personal Information in USPS.