TickTalk works like a standalone cell phone designed specifically for kids and requires a SIM card with cellular service to work properly. TickTalk is not affiliated with any wireless carriers but is globally unlocked to be compatible with GSM networks worldwide.
We provide a free SIM kit from Red Pocket as an affordable monthly plan for our TickTalk users which you can find more information about here.
What is Red Pocket?
Red Pocket is a US-based prepaid carrier that offers a no-contract, pay-as-you-go plan with no activation fee. Red Pocket works with both AT&T and T-Mobile’s networks to offer an affordable plan option with the same coverage as the major networks. You can activate the SIM and credit the account online at their website. Please be aware, the watch will not work with the Red Pocket yearly plan and we recommend the $10 monthly plan to start. To view other plan options, you can explore Red Pocket’s website here.
Which SIM plan should I select when checking out?
While TickTalk is not affiliated with any wireless carriers, we provide a free SIM kit from Red Pocket as an affordable monthly plan for our TickTalk users. We offer multiple carrier options so you can select which option works best for you:
-Pick Red Pocket on GSMA Network if you want to go with Red Pocket SIM on AT&T’s network for $10 per month
-Pick Red Pocket on GSMT Network if you want to go with Red Pocket SIM on T-Mobile’s network for $10 per month
-Pick “No SIM Included (Int'l)” if you are outside of the US. Make sure your monthly plan is a regular cell phone plan with talk, text, and data. Wearable, digits, tracking, or tablet plans are not compatible with TickTalk.
Red Pocket SIM activation will need to happen through the Red Pocket website To activate the Red Pocket SIM, credit, or refill your monthly plan, view the user manual, go to Red Pocket's website.
Can I use AT&T as my cellular provider?
If you'd like to use AT&T's network, we do not recommend using AT&T directly. Please use the included Red Pocket SIM for service on AT&T's network.
Does TickTalk work with Verizon or Sprint?
At this time, TickTalk is not compatible with Verizon or Sprint but it is compatible with GSM carriers like T-Mobile and Red Pocket, which is a US-based prepaid carrier that offers a no-contract, pay-as-you-go plan with no activation fee for a more affordable option.
If I don't want to get a cellular plan, will TickTalk work with just Wi-Fi?
Yes, TickTalk can technically work with just Wi-Fi but will not work whenever your child leaves the Wi-Fi area and they will need to set up a new Wi-Fi connection wherever they go to use the watch. We recommend our included Red Pocket SIM card kit which is an affordable, pay-as-you-go plan that offers plans as low as $10 per month and you can upgrade if needed. Make sure your monthly plan is a regular cell phone plan with talk, text, and data. Wearable, digits, tracking, or tablet plans are not compatible with TickTalk.
Will TickTalk stop working once I'm out of Wi-Fi?
No, if you have a cellular SIM plan through a GSM carrier, TickTalk will work just like your cell phone does. Your child will be able to access all features and receive calls, messages, and location tracking with TickTalk’s 4G/LTE reception.
For further assistance, please contact our Support Team here.