If you are seeing red exclamation marks next to your messages in your parental control app, please confirm that your TickTalk is online. Charge your TickTalk and check to see if you have phone service. If your child's TickTalk 4 is online, simply sign out of the TickTalk App and sign back in. If signing out and signing back in does not fix this issue, reset the watch from the watch settings, allow it to reboot, and try the message again. For further assistance, please contact our Support Team here.