TickTalk operates the same as a personal smartphone and with the smaller size of the watch, overheating may occur with excessive use. We have added multiple heat insulation parts in the watch to protect against this issue. Under normal circumstances, the maximum temperature the watch will reach is 104°F/40°C. Once you stop using the watch, the temperature will drop quickly. Reasons for the temperature rising may be one of the below:
1. 4G will consume more power than 2G. If you are in an area with poor reception, the CPU will continuously search for signals which can generate heat.
2. Video calling requires continuous uploading of data which can cause the CPU to generate heat.
3. Continuous use, such as excessive phone calls, video calling, sending messages, etc. may cause the CPU to generate heat.
We recommend that you take off the watch immediately if your child feels uncomfortable. Once you stop using the watch, the temperature will drop quickly and return to its normal state.
For further assistance or if the issue persists, please contact our Support Team here.