Is the smartwatch unlocked? Can I use my own SIM and carrier?

While our smartwatches are universally unlocked to work with GSM carriers worldwide, we recommend using the included TickTalk Wireless SIM card. We have tested and crafted our cellular service to be able to work best with our devices, whereas we cannot guarantee a SIM directly from a carrier will be on the correct cellular plan, work with our device, or be able to assist you with any troubleshooting. Our plans also are more affordable, starting at $9.99 per month, whereas adding a line to your Family Plan directly with your carrier is typically between $45-$65 per month.*Does not include mandatory regulatory taxes or fees

I'm using my own cellular provider and SIM, but my watch isn't working

Please make sure your monthly plan is a regular cell phone plan with talk, text, and data. Wearable, digits, tracking, or tablet plans are not compatible with TickTalk. You may need to contact your carrier, switch to the correct plan, and then reboot the watch. You can also contact our Support Team for troubleshooting assistance.