If your TickTalk is showing an "Offline" error message, here are some tips to get your smartwatch back online:
- Go into your TickTalk watch Settings > Edit APN
- Please confirm the APN is on AT&T or T-Mobile depending on which carrier/service you originally selected when you placed your order (AT&T if you selected TickTalk on AT&T's Network and vice versa)
- Go back to your TickTalk Settings > Reset to reboot your watch
If you still are experiencing issues, please contact us here and we’d be happy to troubleshoot further.