How can I delete my personal data and/or information?
We try to be as transparent as possible about the information we collect so that you can make an educated decision on how your information is used. You can access, correct, or delete this information at any time. If you’d like to delete your personal information, we’ve provided easy-to-follow instructions below.
DELETING YOUR ACCOUNT
If for some reason you ever want to delete your parent app account or your child's TickTalk smartwatch account, you can do so at any time if you are the parent and/or guardian:
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Deleting Your Parent App Account: You may at any time deactivate or delete your Parent ("Admin User") app account by visiting the TickTalk App under Settings > My App > Account Deactivation.
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Deleting Your Child Account: You may at any time deactivate or delete your Child’s TickTalk smartwatch account by visiting the TickTalk App under Settings > My TickTalk > Enable Watch Features > Deactivate Watch and toggling on.
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To Perform A System Reset On Your TickTalk Device: You can perform a system reset on your Child’s TickTalk Device by visiting the TickTalk App under Settings > My TickTalk > System Reset. You can also reset your Child’s TickTalk Device locally by going into the watch Settings > Reset. This will clear all personal data from your Child’s TickTalk Device to reset to factory settings.
When you delete your parent or child account, we delete all profile information and any other content you provide in your profile (such as your name and/or nickname, password, email address, phone number, and profile photos), data (such as message content, phone book contacts, and App Users Contacts) and information collected through mobile permissions you've granted.
You may exercise any of the rights described above by contacting us at privacy@myticktalk.com or making a request in our Privacy Center. Thank you!
