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TickTalk Wireless FAQs & Troubleshooting

TickTalk Wireless FAQs & Troubleshooting

General Questions

What is TickTalk Wireless?

We include a free SIM card for every U.S. customer to make using your TickTalk as easy as possible! TickTalk Wireless is an affordable, pay-as-you-go plan for our customers with no contracts or activation fees. You can choose between AT&T or T-Mobile’s networks with plans starting as low as $9.99 per month. You can select your plan and setup your TickTalk Wireless account here

Is the reception and coverage of TickTalk Wireless the same as AT&T or T-Mobile directly?

Yes! We work with an MVNO (Mobile Virtual Network Operator) which allows us to offer the same coverage as the major networks at a fraction of the cost.

Can I use the TickTalk Wireless SIM outside of the US?

Our TickTalk SIM cards only work in the U.S. at this time.

For new customers activating a TickTalk Wireless SIM

How to Activate your TickTalk Wireless SIM?

You can follow our step-by-step setup guide here or watch our quick setup video here!

Can I upgrade my TickTalk Wireless plan?

As of now, we offer one plan option for our customers with 1GB of data, 1,000 minutes, and unlimited texts for $9.99 per month. We plan to introduce more plans in the future!

Can I do auto-pay or will I have to pay manually month-to-month?

Yes! You can easily set up your TickTalk Wireless account for Auto Pay to avoid any issues with your cellular service stopping due to lack of payment or having to manually pay every month.

Can I port or transfer a number from my existing SIM card or another service provider to TickTalk Wireless?

You cannot port or transfer a number from another service provider at this time.

For existing TickTalk Wireless users

I received a replacement SIM from the Support Team. Do I need to activate my plan again? Will I have the same phone number?

If you received a replacement SIM from our Support Team, your TickTalk Wireless account will automatically be switched over. You’ll receive an email directly from our system with your new phone number. We have plans to introduce this feature in the near future to allow you to keep your same phone number. 

For any additional questions regarding your TickTalk Wireless account, please do not hesitate to contact us here.

How do I cancel my plan?

If you decide you want to cancel your TickTalk Wireless plan, please sign into your TickTalk Wireless account here, select Plan Details > Manage Subscription > Cancel Subscription. You’ll have the remaining portion of that billing cycle to use your TickTalk Wireless SIM card with your TickTalk smartwatch. If you change your mind, you can easily cancel your cancellation under the Manage Subscription option.

If I cancel my TickTalk Wireless subscription, when will my service end? Will there be any cancellation fees?

You can cancel your plan at any time with no cancellation fees. We’ll be sad to see you go, but you’ll have the remaining portion of your billing cycle to use your plan (For example: If you cancel your plan 15 days into your billing cycle, you’ll have the remaining 15 days to continue using your plan). You’ll also have time to reactivate your plan in that same billing cycle if you change your mind!

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