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What do I need when reaching out to Support for help?

What do I need when reaching out to Support for help? My TickTalk

Our dedicated Southern California based Support Team is available to help you Monday-Friday 9AM-6PM PST. You can contact our Support Team by emailing support@myticktalk.com, calling us at 1-(844) 260-4051, or live chatting with us by selecting the blue Support icon in the lower right hand corner.

When reaching out to your Support Team, we'll ask you for a few things, such as the below, to make sure your information is staying private. We value your privacy and want to make sure only authorized users are getting your information. 

  • Name
  • Email
  • Order # and where your purchased from
  • Your watch IMEI number (which can be found in your watch Settings > Pair Me)

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