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TickTalk App Troubleshooting

TickTalk App Troubleshooting

I am unable to setup my watch with the TickTalk App

Your watch may be offline. Please restart the watch, place it somewhere with good reception, and try again. Please make sure you see the connection icon on the watch before setting up through the TickTalk App. If you are in an area with bad reception, please connect the watch to Wi-Fi and try again. 

My app notifications aren't showing up on my phone

If you have a Google phone and notifications for the TickTalk App are not populating for messages, calls, or other notifications, please go to your phone settings > System > System Update. Please make sure that both your phone and TickTalk app are on the latest version.

I keep getting an error message when trying to login to the app saying Incorrect username or password

If you have an iPhone device, the first letter of your email may have been automatically capitalized. Try capitalizing the first letter of your email in the username field on the App and try to log in again with your password.

How do I remove an old TickTalk watch from the TickTalk App?

Please tap the top right icon from the main map screen of your TickTalk app. Select the contact icon in the left corner and choose the watch you want to remove. Next, from the main map interface, select the top right gear icon for your settings and select your watch. On this screen, tap on Approved App Users, and you should see a red button that says Unbound. Tap Unbound to remove your watch from your app account. This will log you out of the app. Log back into your app account and your old watch will be gone and will only have your new watch there.

If I accidentally uninstalled my TickTalk App, will everything be deleted?

If you simply uninstalled the TickTalk App, the settings and options inside the App will not automatically change, disable, or revert to default. If you are the Primary User, all other App users will need to pair to the watch again. If you unbounded the watch in the TickTalk App or selected System Reset, all of your information will be wiped and you will need to pair again.

We made this video for more information on pairing the watch.

How do I clear my TickTalk App cache?

Clearing cached data can free up needed space by removing temporary files. This is a short-term solution. Over time, cached data will build up again. Clearing all of an app's data can resolve some issues.

To clear the cache for the app:

  1. Open your device's Settings app
  2. Tap Apps & Notifications
  3. Tap the TickTalk app. If you don't see it, please tap See All Apps or App Info
  4. Tap Storage Clear cache

*Caution: Any data saved in this app will be erased.

To clear all of an app's data:

  1. Open your device's Settings app
  2. Tap Apps & Notifications
  3. Tap the TickTalk app. If you don't see it, please tap See All Apps or App Info
  4. Tap Storage Clear data

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