Blog
How To Solve Notification For Camera Stopped Working
If you received this notification, this could be a hardware issue. Reset the watch from the watch settings, reboot and try again. If this does not work, please contact our Customer Support team for further assistance.Contact Customer Support
How To Solve Condensation In Cameras
If it seems like you have condensation or fogging on your camera lenses, it may be due to the back SIM lid not being shut completely. Please open the back SIM lid and allow to dry for 24 hours. After...
How do I add an App User or contact for messaging and video calling?
All contacts who wish to video call or message the watch will need to download the free TickTalk app to ensure your child is only being contacted by your approved contacts. To add another app user to access messaging and...
How To Solve Phone Number Not Syncing To TickTalk 4
Log in to the TickTalk App on your phone and click the 3-line icon on the top left to show Mom, Dad, and SOS Settings. Select each icon to set the contact phone number. You do not need to enter...
Saving international phone numbers from your TickTalk App for voice calling
TickTalk 4 can call loved ones who are international or overseas! To save an international Phone Book Contact, open the TickTalk App, select Contacts on the bottom left hand corner, and enter the applicable dialing details. For example, T-Mobile may require you to...
Adding parent-approved contacts on your child's TickTalk 4 using the TickTalk App
TickTalk 4 allows you to add up to 53 parent-approved contacts to keep your child connected with the people who matter most. Some families choose to only add immediate family members and others choose to add classmates, teammates, grandparents, and...
How do I use Activity Tracking and the Step Championship on my TickTalk 4?
Every feature we include in TickTalk has one of two purposes: promoting family connection or helping your child to develop habits that can help them for years to come. Many of our customers requested an activity tracker to encourage their...
How do I use Selfie and Snapshot 5MP Photo & Video Cameras on my TickTalk 4?
We designed the TickTalk 4 to include two separate photo and video cameras--one for selfies and one for photos--all while maintaining our child-friendly design. To give your child the best photo experience yet with TickTalk, we included two cell phone...
How do I use the Secure Messaging Center on my TickTalk 4?
TickTalk makes it easier than ever to keep loved ones close with our Secure Messaging Center. We use end-to-end encryption to ensure your child’s conversations stay private. So how does it work? All Messaging Takes Place Between Your TickTalk &...