Blog
How do I switch from a TickTalk 3 to TickTalk 4?
First, we’ll need to make sure your TickTalk 3 is backed up so you can easily transfer over your settings and data: Please put the SIM card in your TickTalk 3, turn it on, and ensure that your TickTalk 3...
How To Sign Into Your TickTalk App Account
When you setup your TickTalk parental control app account, you'll be prompted to sign up with either an email address or phone number. You will use this method for all future sign ins on your TickTalk app. Signing In With...
Where do my TickTalk messages load on my phone?
All messaging takes place between your TickTalk watch and our free TickTalk parental control app and will not populate in your phone's messaging center like regular SMS text messages. We keep all messaging within our system as we use encrypted messaging...
Why is my TickTalk not charging?
Please confirm the charging pins of the wire/Power Base are completely touching the charging pins on your watch and try again. If you are using your charging cord with a wall outlet, please try to connect via USB to your...
How To Improve Your TickTalk 4 Battery Life
TickTalk 4 has the largest battery capacity in the world for a children’s smartwatch with a 1,000 mAh battery compared to a 680 mAh battery in past generations. Based on over 9,000 TickTalk 4's located all over the world, average battery...
What is the average battery life on TickTalk 4?
TickTalk 4 has the largest battery capacity in the world for a children’s smartwatch with a 1,000 mAh battery compared to a 680 mAh battery in past generations. Based on over 9,000 TickTalk 4's located all over the world, average battery...
Updating Your TickTalk Watch Operating System (tOS)
Connect to Wi-Fi and make sure your TickTalk is charged to at least 30%. Once connected to Wi-Fi, a window will pop up on the watch and instruct you to upgrade. To check your current tOS: Select the Settings gear...
How To Solve Notification For Camera Stopped Working
If you received this notification, this could be a hardware issue. Reset the watch from the watch settings, reboot and try again. If this does not work, please contact our Customer Support team for further assistance.Contact Customer Support
How To Solve Condensation In Cameras
If it seems like you have condensation or fogging on your camera lenses, it may be due to the back SIM lid not being shut completely. Please open the back SIM lid and allow to dry for 24 hours. After...