FAQ

Saving international phone numbers from your TickTalk App for voice calling

TickTalk 4 can call loved ones who are international or overseas! To save an international Phone Book Contact, open the TickTalk App, select Contacts on the bottom left hand corner, and enter the ...

Adding parent-approved contacts on your child's TickTalk 4 using the TickTalk App

TickTalk 4 allows you to add up to 53 parent-approved contacts to keep your child connected with the people who matter most. Some families choose to only add immediate family members and others ch...

How do I use Activity Tracking and the Step Championship on my TickTalk 4?

Every feature we include in TickTalk has one of two purposes: promoting family connection or helping your child to develop habits that can help them for years to come. Many of our customers reques...

How do I use Selfie and Snapshot 5MP Photo & Video Cameras on my TickTalk 4?

We designed the TickTalk 4 to include two separate photo and video cameras--one for selfies and one for photos--all while maintaining our child-friendly design. To give your child the best photo e...

How do I use the Secure Messaging Center on my TickTalk 4?

TickTalk makes it easier than ever to keep loved ones close with our Secure Messaging Center. We use end-to-end encryption to ensure your child’s conversations stay private. So how does it w...

What are the main differences between TickTalk 3 and TickTalk 4?

When designing the TickTalk 4, we listened directly to our customer feedback to improve our design and functionalities. When looking at TickTalk 3 vs. TickTalk 4, we added free streaming music pow...

Is My Red Pocket SIM Card Defective?

We’ve received a few customer service calls recently asking if their included Red Pocket SIM card is defective. These customers are able to make calls on their TickTalk, but their App shows that th...

Why Won't My TickTalk Sync With the Changes On My App?

If you are making updates in the TickTalk 2 APP but they are not automatically syncing to your TickTalk 2 watch most likely your watch is OFFLINE. You can easily check to see if this is what is hap...