FAQ

How To Travel Internationally With Your TickTalk 4

If you’re traveling out of the country this summer and still want to actively use your TickTalk 4, be sure to follow these instructions that will keep both you and your child connected while abroad...

Why aren’t I receiving TickTalk App notifications on my Android 13?

Some Android users have reported not receiving their TickTalk App notifications after the Android 13 release which automatically opted them out of default push notifications. To opt-in and continue...

What is the “Recovery Fee” on my TickTalk Wireless bill?

All connectivity service providers are required to comply with federal, state, and local rules, including collecting and filing regulatory fees and taxes. Your wireless service monthly bill collec...

Why is my TickTalk Offline?

If you are seeing an offline message, your TickTalk isn’t connected to a cellular network or may be connecting and disconnecting frequently. To help identify the issue, please try the below: Confir...

Where can I order a replacement charging cord?

For any TickTalk customers experiencing issues with their charging cord or needing a replacement, we will ship to you free of charge. To request a charging cord, please email support@myticktalk.com...

How to switch your current plan to TickTalk Wireless

If you have an existing cellular plan with your carrier, but looking to switch to TickTalk Wireless, follow our step-by-step guide on switching your plan. STEP 1: REQUEST YOUR TICKTALK WIRELESS SI...

TickTalk showing "No Service" error message

If your TickTalk is showing a "No Service" error message, here are some tips on resetting your watch for this error message: Please ensure your SIM card is activated before you insert into your T...

TickTalk showing "Offline" error message

If your TickTalk is showing an "Offline" error message, here are some tips to get your smartwatch back online: Go into your TickTalk watch Settings > Edit APN Please confirm the APN is on AT&...

How can I delete my personal data and/or information?

We try to be as transparent as possible about the information we collect so that you can make an educated decision on how your information is used. You can access, correct, or delete this informati...

How To Activate Multiple SIM Cards for Multiple TickTalk 4’s

Purchase multiple TickTalk 4 smartwatches for your children and looking to activate at the same time? We highly recommend setting up your individual TickTalk smartwatches one at a time as you’ll n...