Blog
Red Exclamation Mark When Sending Messages To Watch
If you are seeing red exclamation marks next to your messages in your parental control app, please confirm that your TickTalk is online. Charge your TickTalk and check to see if you have phone service. If your child's TickTalk 4...
Why is my watch overheating or getting hot?
TickTalk operates the same as a personal smartphone and with the smaller size of the watch, overheating may occur with excessive use. We have added multiple heat insulation parts in the watch to protect against this issue. Under normal circumstances,...
How To Maximize Long-Term Battery Lifespan On Your TickTalk
Battery life is the amount of time your device will last before needing to be recharged. Battery lifespan is the amount of time your battery lasts before it needs to be replaced. Follow these simple tips to maximize your long-term...
How do I use Radar Scanning and Add Friends on my TickTalk 4?
Does your child have neighborhood friends or classmates who also have TickTalks? You and your child can easily add their peers in two ways and you’ll receive a notification for any friends added to keep you in the loop. So...
Clearing Your TickTalk App Cache
Clearing cached data can free up needed space by removing temporary files. This is a short-term solution. Over time, cached data will build up again. Clearing all of an app's data can resolve some issues. To clear the cache for...
Why is my watch location inaccurate or wrong?
We use Google Maps services to track the location of your watch. Google Maps will use GPS, local Wi-Fi, or the nearest cellular signal depending on which signal is the strongest. Depending on which signal the watch picks will determine...
How To Solve Voice Recording Issues
Experiencing issues with your voice recordings sending or not recording? Please go into your watch settings and select Reset. Allow your watch to reboot, sign out of your parental control app, sign back in, and your watch should show online. Please...
How To Remove An Old TickTalk From The TickTalk App
If you have an old TickTalk you no longer use and want to remove from your TickTalk app, it’s very simple! Please, do not select Deactivate Watch as this will blacklist your device and should only be used if your...
Setting up an APN (International Customers) for your TickTalk Smartwatch
Before setting up your APN, you will need to get the specific code from your local carrier. In your TickTalk watch, select Settings > Edit APN > + and enter the code from your carrier. You will not need to input...