FAQ
How To Sign Into Your TickTalk App Account
When you setup your TickTalk parental control app account, you'll be prompted to sign up with either an email address or phone number. You will use this method for all future sign ins on your Tick...
Read moreWhere do my TickTalk messages load on my phone?
All messaging takes place between your TickTalk watch and our free TickTalk parental control app and will not populate in your phone's messaging center like regular SMS text messages. We keep all ...
Read moreWhy is my TickTalk not charging?
Please confirm the charging pins of the wire/Power Base are completely touching the charging pins on your watch and try again. If you are using your charging cord with a wall outlet, please try to...
Read moreHow To Improve Your TickTalk 4 Battery Life
TickTalk 4 has the largest battery capacity in the world for a children’s smartwatch with a 1,000 mAh battery compared to a 680 mAh battery in past generations. Based on over 9,000 TickTalk 4's lo...
Read moreWhat is the average battery life on TickTalk 4?
TickTalk 4 has the largest battery capacity in the world for a children’s smartwatch with a 1,000 mAh battery compared to a 680 mAh battery in past generations. Based on over 9,000 TickTalk 4's lo...
Read moreUpdating Your TickTalk Watch Operating System (tOS)
Connect to Wi-Fi and make sure your TickTalk is charged to at least 30%. Once connected to Wi-Fi, a window will pop up on the watch and instruct you to upgrade. To check your current tOS: Selec...
Read moreHow To Solve Notification For Camera Stopped Working
If you received this notification, this could be a hardware issue. Reset the watch from the watch settings, reboot and try again. If this does not work, please contact our Customer Support team fo...
Read moreHow To Solve Condensation In Cameras
If it seems like you have condensation or fogging on your camera lenses, it may be due to the back SIM lid not being shut completely. Please open the back SIM lid and allow to dry for 24 hours. Aft...
Read moreHow do I add an App User or contact for messaging and video calling?
All contacts who wish to video call or message the watch will need to download the free TickTalk app to ensure your child is only being contacted by your approved contacts. To add another app user...
Read moreHow To Solve Phone Number Not Syncing To TickTalk 4
Log in to the TickTalk App on your phone and click the 3-line icon on the top left to show Mom, Dad, and SOS Settings. Select each icon to set the contact phone number. You do not need to enter th...
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