FAQ

How do I use Radar Scanning and Add Friends on my TickTalk 4?

Does your child have neighborhood friends or classmates who also have TickTalks? You and your child can easily add their peers in two ways and you’ll receive a notification for any friends a...

Clearing Your TickTalk App Cache

Clearing cached data can free up needed space by removing temporary files. This is a short-term solution. Over time, cached data will build up again. Clearing all of an app's data can resolve some...

Why is my watch location inaccurate or wrong?

We use Google Maps services to track the location of your watch. Google Maps will use GPS, local Wi-Fi, or the nearest cellular signal depending on which signal is the strongest. Depending on whic...

How To Solve Voice Recording Issues

Experiencing issues with your voice recordings sending or not recording? Please go into your watch settings and select Reset. Allow your watch to reboot, sign out of your parental control app, sign...

How To Remove An Old TickTalk From The TickTalk App

If you have an old TickTalk you no longer use and want to remove from your TickTalk app, it’s very simple! Please, do not select Deactivate Watch as this will blacklist your device and should only...

Setting up an APN (International Customers) for your TickTalk smartwatch

Before setting up your APN, you will need to get the specific code from your local carrier. In your TickTalk watch, select Settings > Edit APN > + and enter the code from your carrier. You w...

How To Adjust Call Volume On Your TickTalk

You can easily adjust the in-call volume during an active voice call. You will see a large red icon with a phone with two other buttons on the screen: a plus (+) icon and a minus (-) icon. Repeated...

How To Solve Touch Screen Responsiveness

Your TickTalk touch screen was designed to be optimized to children's finger size for a better user experience. There are quick solutions to common issues experienced on a smaller touch screen. How...

How to enable the Firewall on your TickTalk 4

Your child will not receive any calls or messages from unknown numbers or solicitors when the Firewall is turned on. To enable the Firewall, go into your parental control TickTalk app, select Sett...

How do I switch from a TickTalk 3 to TickTalk 4?

First, we’ll need to make sure your TickTalk 3 is backed up so you can easily transfer over your settings and data:  Please put the SIM card in your TickTalk 3, turn it on, and ensure that your T...