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New to TickTalk 5? Please activate your SIM through TickTalk (not AT&T or T-Mobile stores). Get started HERE. | FAQs

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What is TickTalk Wireless? My TickTalk

What is TickTalk Wireless?

We include a free SIM card for every U.S. customer to make using your TickTalk as easy as possible! TickTalk Wireless is an affordable, pay-as-you-go plan for our customers with no contracts or activation fees. You can choose between AT&T...

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Why is my battery dying quickly? My TickTalk

Why is my battery dying quickly?

TickTalk 4 has the largest battery capacity in the world for a children’s smartwatch with a 1,000 mAh battery versus a 680 mAh battery in past generations. Based on over 9,000 TickTalk 4's located all over the world, average battery...

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Screen Troubleshooting My TickTalk

Screen Troubleshooting

Why is my touch screen not responding near the edges? If your touch screen is not responding, try cleaning the screen, pushing the icons harder, or use the red button as a back button. Try again and if the issue...

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What will my TickTalk smartwatch phone number be? My TickTalk

What will my TickTalk smartwatch phone number be?

When you are setting up your TickTalk Wireless account, you'll be assigned a phone number based on your billing zip code. You can check your TickTalk Wireless account and manage your plans here.

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Connecting your Twists Wireless Bluetooth Headphones to your TickTalk smartwatch My TickTalk

Connecting your Twists Wireless Bluetooth Headphones to your TickTalk smartwatch

To connect your Twists Wireless Bluetooth Headphones, be sure your Twists are turned on and go to your smartwatch Settings > Bluetooth, and select the Twists device to pair. If you want to disconnect your Twists Wireless Bluetooth Headphones, simply select...

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Charging your TickTalk smartwatch with the Power Base My TickTalk

Charging your TickTalk smartwatch with the Power Base

Our Power Base is the perfect addition to your TickTalk to easily charge anywhere in your home! To charge, your TickTalk 4 must be placed with the silver and red buttons facing up. Make sure the pins line up on...

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My messages aren't going through when on Do Not Disturb (DND) Mode My TickTalk

My messages aren't going through when on Do Not Disturb (DND) Mode

When in Do Not Disturb mode, text messages that are sent cannot be seen as the watch is shut off from any alerts or notifications. During DND mode, only the screen remains on to show the time to limit distractions....

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How to Unpair and Reset Your TickTalk 4 Smartwatch from the TickTalk App My TickTalk

How to Unpair and Reset Your TickTalk 4 Smartwatch from the TickTalk App

Hard Reset your TickTalk 4 from the App Prior to resetting your TickTalk 4, we recommend backing up your TickTalk 4 to T-Cloud prior to resetting. To back up, go into your TickTalk App > Settings > T-Cloud > Backup....

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Camera Troubleshooting My TickTalk

Camera Troubleshooting

Why do my cameras look like they have condensation or moisture inside? If it seems like you have condensation or fogging on your camera lenses, it may be due to the back SIM lid not being shut completely. Please open...

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