FAQ
Why won't my phone number sync to the watch?
Log in to the TickTalk App on your phone and click the 3-line icon on the top left to show Mom, Dad, and SOS Settings. Select each icon to set the contact phone number. You do not need to enter th...
Read moreI am unable to setup my watch with the TickTalk App Your watch may be offline. Please restart the watch, place it somewhere with good reception, and try again. Please make sure you see the connect...
Read moreWhy are my texts not loading in my iMessages/phone text messages? All messaging takes place between your TickTalk watch and our free TickTalk parental control app and will not populate in your pho...
Read moreWhy is my Remote Answer not working?
If your Remote Answer function is not working properly, we can try a few things to troubleshoot. Please note, it may be an easy fix or we may need to see if there is a coverage problem in your are...
Read moreConnecting your TickTalk Smartwatch to Bluetooth
TickTalk 4 can connect to any Bluetooth capable device for phone calls and music! To connect to a Bluetooth device, go to your watch Settings > Bluetooth and make sure Bluetooth is enabled or g...
Read moreWhy is my Power Base not charging?
To charge, your TickTalk 4 must be placed with the silver and red buttons facing up. Make sure the pins line up on the watch and the charging station with the camera on your left hand side. If you...
Read moreHow To Set Up Your TickTalk 4 Password
Setting a password on your watch will protect your child's information if your watch happens to get lost or stolen. To set up a watch password, go to your TickTalk App Settings > Watch Password...
Read moreChanging the Ringtones & Volumes on your TickTalk 4
How to change ringtones & volumes To access your TickTalk 4's main sound control, go to your watch Settings > Sound Modes. Vibrate & Sound Mode: On the first page, you have the optio...
Read moreUpdating your TickTalk App Operating System (OS)
To update your TickTalk App OS on both iPhone and Android devices, login to your TickTalk App, click on the gear icon to go to your Settings > My App > Software Update. You'll be able to see...
Read moreHow to set up Wi-Fi Auto Connect on your TickTalk 4
Wi-Fi Auto Connect will automatically connect your TickTalk to your saved Wi-Fi connections so you don't have to manually connect every time your child returns home. Wi-Fi Auto Connect is a great ...
Read more