Blog
Charging your TickTalk smartwatch with the Power Base
Our Power Base is the perfect addition to your TickTalk to easily charge anywhere in your home! To charge, your TickTalk 4 must be placed with the silver and red buttons facing up. Make sure the pins line up on...
My messages aren't going through when on Do Not Disturb (DND) Mode
When in Do Not Disturb mode, text messages that are sent cannot be seen as the watch is shut off from any alerts or notifications. During DND mode, only the screen remains on to show the time to limit distractions....
How to Unpair and Reset Your TickTalk 4 Smartwatch from the TickTalk App
Hard Reset your TickTalk 4 from the App Prior to resetting your TickTalk 4, we recommend backing up your TickTalk 4 to T-Cloud prior to resetting. To back up, go into your TickTalk App > Settings > T-Cloud > Backup....
Why do my cameras look like they have condensation or moisture inside? If it seems like you have condensation or fogging on your camera lenses, it may be due to the back SIM lid not being shut completely. Please open...
Why are my messages not appearing in the TickTalk App?
Charge your TickTalk and check to see if you have cellular service. If your child's TickTalk is online, simply sign out of the TickTalk App and sign back in. If signing out and signing back in does not fix this...
Why won't my phone number sync to the watch?
Log in to the TickTalk App on your phone and click the 3-line icon on the top left to show Mom, Dad, and SOS Settings. Select each icon to set the contact phone number. You do not need to enter the country...
I am unable to setup my watch with the TickTalk App Your watch may be offline. Please restart the watch, place it somewhere with good reception, and try again. Please make sure you see the connection icon on the watch before...
Why are my texts not loading in my iMessages/phone text messages? All messaging takes place between your TickTalk watch and our free TickTalk parental control app and will not populate in your phone's messaging center like regular text messages. You...
Why is my Remote Answer not working?
If your Remote Answer function is not working properly, we can try a few things to troubleshoot. Please note, it may be an easy fix or we may need to see if there is a coverage problem in your area....