FAQ

How do I make a return?

We offer a 30-day money back guarantee for any purchases from our website and an updated Holiday return window until 1/31/24 for any purchases made from November 1st - December 31st, 2023. To start...

What safety features does TickTalk have?

TickTalk 4 has no internet access, social media, or games to give your child a safe cell phone alternative. Parents/Admins can approve up to 53 watch contacts so you know exactly who is calling or ...

What are your hours?

Our Southern California Support Team is available Monday-Friday 9:00AM-6:00PM PST via live chat, email, or 1-(844)260-4051.

How is TickTalk different than other children's smartwatches?

Founded by two parents who were searching for a way to connect with their child without giving the responsibility of a smartphone, TickTalk was designed to have all the important features of a cel...

What do I need when reaching out to Support for help?

Our dedicated Southern California based Support Team is available to help you Monday-Friday 9AM-6PM PST. You can contact our Support Team by emailing support@myticktalk.com, calling us at 1-(844) ...

Can I speak to a real person?

Yes! Our dedicated Support Team is based in Southern California to help you Monday-Friday 9AM-6PM PST. You can rest assured knowing that real people are helping you over email, live chat, and phon...

TickTalk not reading SIM card or has "No SIM" error message

If your TickTalk is not reading the SIM card or says No SIM, we have an easy solution. First, put the watch near a window or door for better reception, hold the silver Power Button for 10 seconds...

Error Messages on TickTalk

Why is my TickTalk saying No SIM? Please turn your watch off and remove the SIM card. Inside the watch, you will see 8 gold pins. Please take your fingernails and gently lift them up about 50% of ...

TickTalk Wireless FAQs & Troubleshooting

General Questions What is TickTalk Wireless? We include a free SIM card for every U.S. customer to make using your TickTalk as easy as possible! TickTalk Wireless is an affordable, pay-as-you-go p...

How to tell if my TickTalk is ONLINE or OFFLINE?

If your TickTalk 4 is properly connected to cellular data, there will be at least one bar and the oval connection icon illuminated in white along the upper middle section of the watch face. GSM net...