Blog
Is the smartwatch unlocked? Can I use my own SIM and carrier?
While our smartwatches are universally unlocked to work with GSM carriers worldwide, we recommend using the included TickTalk Wireless SIM card. We have tested and crafted our cellular service to be able to work best with our devices, whereas we...
If you are not completely satisfied with your product, you can contact us directly for returns or refunds within thirty (30) days of receiving your TickTalk 4. For more information on our Return Policy, click here.
We offer a 30-day money back guarantee for any purchases from our website and an updated Holiday return window until 1/31/24 for any purchases made from November 1st - December 31st, 2023. To start a return, you'll need to fill...
What safety features does TickTalk have?
TickTalk 4 has no internet access, social media, or games to give your child a safe cell phone alternative. Parents/Admins can approve up to 53 watch contacts so you know exactly who is calling or your watch. You also have...
Our Southern California Support Team is available Monday-Friday 9:00AM-6:00PM PST via live chat, email, or 1-(844)260-4051.
How is TickTalk different than other children's smartwatches?
Founded by two parents who were searching for a way to connect with their child without giving the responsibility of a smartphone, TickTalk was designed to have all the important features of a cell phone while prioritizing children’s safety and...
What do I need when reaching out to Support for help?
Our dedicated Southern California based Support Team is available to help you Monday-Friday 9AM-6PM PST. You can contact our Support Team by emailing support@myticktalk.com, calling us at 1-(844) 260-4051, or live chatting with us by selecting the blue Support icon in the...
Yes! Our dedicated Support Team is based in Southern California to help you Monday-Friday 9AM-6PM PST. You can rest assured knowing that real people are helping you over email, live chat, and phone to answer any questions you have or...
TickTalk not reading SIM card or has "No SIM" error message
If your TickTalk is not reading the SIM card or says No SIM, we have an easy solution. First, put the watch near a window or door for better reception, hold the silver Power Button for 10 seconds, and restart...