FAQ

How does messaging work on TickTalk?

We use secure messaging with end-to-end encryption to ensure your child's information stays private. All messages sent will appear in the free TickTalk app in our Secure Messaging Center and will ...

How can I keep my child from adding all their friends or adding people online?

Any person who wants to message and FaceTalk the watch must have the free TickTalk App downloaded and all contacts will have to be approved by the Parent/Admin. You'll be alerted of any add reques...

How many hours can a fully charged TickTalk 4 last?

TickTalk 4 has the largest battery capacity in the world for a children’s smartwatch with a 1,000 mAh battery versus a 680 mAh battery in past generations. Based on over 9,000 TickTalk 4's located...

How is TickTalk 4 different from TickTalk 3?

We listened directly to our customer feedback to improve the TickTalk 4. We added free streaming music powered by iHeartRadio Family*, an activity tracker, doubled standby battery time, and added ...

How has battery been improved for TickTalk 4?

TickTalk 4 has the largest battery capacity in the world for a children’s smartwatch with a 1,000 mAh battery versus a 680 mAh battery in past generations. Based on over 9,000 TickTalk 4's located...

Does TickTalk 4 have new parental controls?

We added tons of new parental controls for the TickTalk 4. We added visibility to watch call logs and blocked SMS text requests, the ability to add a password to your TickTalk, optional daily music...

Can kids transfer photos and videos to parents?

Your child can send photos from their Selfie and Snapshot cameras through our Secure Messaging Center to share their memories instantaneously. While you cannot send videos at this time from your T...

Is the smartwatch unlocked? Can I use my own SIM and carrier?

While our smartwatches are universally unlocked to work with GSM carriers worldwide, we recommend using the included TickTalk Wireless SIM card. We have tested and crafted our cellular service to ...

What is your Warranty?

We offer two types of warranties for our customers so you can choose which works best for your family! To begin a warranty claim, please fill out our Warranty Form and one of our dedicated Support...

What is your Return Policy?

If you are not completely satisfied with your product, you can contact us directly for returns or refunds within thirty (30) days of receiving your TickTalk 4. For more information on our Return Po...